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Masaka Branch.Customer Care Consultant at KCB Group

Kampala, Kampala, Uganda -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cross Selling, Customer Service, Complaint Resolution, Banking Operations, Interpersonal Skills, Communication, Attention To Detail, Innovation, Teamwork

Industry

Banking

Description

KEY RESPONSIBILITIES: * Cross sell all bank products and services. * Attend to customer’s queries whilst lodging them In ECRM * Resolve and minimize number of customers complaints. * Receive and analyze customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T. * Maintain proper documentation and custodianship of Blank forms. * Ensure 100% collection of revenues for services rendered. * Rectify irregularities highlighted in the audit report in customer service area. * Punctual and accurate submission of relevant reports. * Ensure all relevant stationary is available to customers. * Cleanliness of the banking hall. * Any other duties assigned from time to time. ESSENTIAL SKILLS REQUIRED * A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage. * Work experience as added advantage. At least 1year’s banking experience. * Strong Customer service skills and thorough knowledge of banking products and services. * Strong communications, and interpersonal skills and team player. * Passion for Performance. * Self - Drive, Flexibility, Focus and attention to detail. * Open to New Ideas in a rapidly changing Business Environment and innovative.

Responsibilities

The role involves delivering effective customer service, resolving queries, and cross-selling bank products and services. Responsibilities also include processing applications for ATM and credit cards while ensuring adherence to bank policies.