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Masaka Branch.Section Head Back Office at KCB Group

Kampala, Kampala, Uganda -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Efficiency, AML/KYC Compliance, People Management, Banking Products Knowledge, Leadership, Communication, Negotiation, Interpersonal Skills, Customer Complaint Resolution, Staff Coaching, Branch Administration, Sales Lead Generation

Industry

Banking

Description

KEY RESPONSIBILITIES: Operational efficiency: * Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines in processing of transactions. * Ensure support to the MSQC to achieve timely resolution of all operational audit issues at the branch. * Ensure adherence to approval limits for processed transactions. Service quality: * To offer seamless customer satisfaction through operational efficiency/accuracy and acceptable turnaround time on all transactions. * Timely customer complaint resolution so as to ensure seamless customer experience. Branch administration: * Provide supervisory support and continuity to the Manager Service Quality and Compliance. * Coach, train and develop skill sets of direct reports. * Ensure that branch service providers are properly introduced, verified and monitored. Business growth: * Generate and give leads to the Branch sales team from daily transactions or engagements to support business growth. ESSENTIAL SKILLS REQUIRED * A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage. * At least 3 years’ experience in Teller, customer service, Back office and sales. * Strong people management skills and thorough knowledge of banking products and services, including wider understanding of the general consumer banking universe. * Leadership capacity, including strong communications, negotiations, and interpersonal skills, with the ability to motivate staff. * Strong communications, negotiations and interpersonal skills. * Passion for Performance. * Self - Drive, Flexibility, Focus and attention to detail. * Focus and attention to detail. * Open to New Ideas in a rapidly changing Business Environment

Responsibilities

The role focuses on ensuring operational efficiency and accuracy of transactions while adhering to AML/KYC guidelines and SOPs. It also involves supervising branch administration, coaching staff, and supporting business growth through lead generation.