MasakaBranch.Manager Service Quality And Compliance at KCB Group

Kampala, Kampala, Uganda -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Efficiency, Compliance, AML/KYC Guidelines, Risk Management, Customer Satisfaction, Complaint Resolution, People Management, Banking Products Knowledge, Leadership, Negotiation, Interpersonal Skills, Business Growth, Resource Allocation, Business Continuity, Coaching, Attention To Detail

Industry

Banking

Description

Operational efficiency: * Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines. * Ensure effective and timely resolution of all operational audit issues at the branch. * Prepare and submit all operational reports as required, including the daily cash register, end of month reports and ensure timely reporting of suspicious transactions. * Ensure Branch risk registers & KRIs are up to date, and event/loss incidents are maintained/reported as per stipulated timelines. Service quality: * To offer customer satisfaction through operational effectiveness, efficiencies and acceptable turnaround time on all transactions. * Timely customer complaint resolution so as to ensure seamless customer experience. Branch administration: * Provide an administrative support role to the Branch Manager. * Motivate, coach and develop a high performing team. * Ensure that Branch service providers are properly introduced, verified and monitored. * Ensure Business Continuity and optimal resource allocation/utilization. Business growth: * Generate leads from Back Office transactions to support Business growth. ESSENTIAL SKILLS REQUIRED * A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage. * At least 2 years’ experience in Teller, customer service, Back office and sales. * Section Head/MLA at least 3 years * Strong people management skills and thorough knowledge of banking products and services, including wider understanding of the general consumer banking universe. * Leadership capacity, including strong communications, negotiations, and interpersonal skills, with the ability to motivate staff. * Strong communications, negotiations, and interpersonal skills. * Passion for Performance. * Self - Drive, Flexibility, Focus and attention to detail. * Focus and attention to detail. * Open to New Ideas in a rapidly changing Business Environment

Responsibilities

The role is responsible for ensuring operational efficiency and compliance with AML/KYC guidelines and SOPs at the branch level. It also focuses on maintaining high service quality, managing branch administration, and supporting business growth through lead generation.