MASSAGE STORE MANAGER – FULL-TIME

We’re looking for a proactive and experienced Massage Store Manager to lead the daily operations of our Thai massage and wellness centre. This role blends front desk responsibilities, team coordination, and operational leadership—all within a single location. If you’re passionate about wellness and thrive in a hands-on environment, we’d love to hear from you.

ABOUT YOU

We’re seeking someone who brings both leadership and care to the role:

• Background in massage or beauty therapy is a plus
• Can speak English and Thai
• Can create marketing plans and strategies
• Preferably 2 years of experience in a supervisory or leadership role
• Familiarity with wellness or spa environments
• Confident using booking systems, email, spreadsheets, and documents
• Strong communication skills and a collaborative mindset
• Committed to delivering excellent client experiences
• Available to work full-time (40 hours/week), including weekends
• Professional presentation and a high level of accountability

WHAT YOU’LL DO

As the Store Manager, you’ll be the central link between therapists, clients, and leadership—ensuring smooth operations and exceptional service delivery. Your day-to-day will include:

• Supervising and supporting massage therapists throughout their shifts
• Managing reception duties including bookings, client inquiries, and walk-ins
• Creating and maintaining staff rosters and shift coverage
• Collaborating with senior therapists on training and team development
• Overseeing store readiness: stock levels, room setup, and cleanliness
• Leading customer service training and maintaining high guest satisfaction
• Assisting with onboarding and performance coaching for new staff
• Handling client feedback and resolving issues professionally
• Contributing to business improvement initiatives led by the Director

We’re seeking someone who brings both leadership and care to the role:

• Background in massage or beauty therapy is a plus
• Can speak English and Thai
• Can create marketing plans and strategies
• Preferably 2 years of experience in a supervisory or leadership role
• Familiarity with wellness or spa environments
• Confident using booking systems, email, spreadsheets, and documents
• Strong communication skills and a collaborative mindset
• Committed to delivering excellent client experiences
• Available to work full-time (40 hours/week), including weekends
• Professional presentation and a high level of accountabilit