Master Agent Officer at Wave Accounting Inc

Abidjan, Abidjan, Côte d'Ivoire -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

0.0

Posted On

24 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Field Operations, Agent Management, MS Excel, Google Sheets, Training, Project Management, Detail-Oriented, Problem Solving, Stakeholder Engagement

Industry

Software Development

Description

Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it Wave is now the largest financial institution in Senegal, with over 7 million users. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives. We are seeking a Master Agent Officer who is result-driven, has strong communication skills, and has a proven track record in field operations. You'll be responsible for supporting the Master agents and the admin team with all requests and projects related to them. In this role, you’ll; Be the primary contact person for all issues and treatments related to Master agents, including bank top-ups and reimbursements. Deploy and monitor the activities of Master Singleton partners. Identify training needs and provide training for Singleton agents. Oversee the development of Master Agents and ensure their quality. Participate and execute all projects related to the Master agents. Support corporate network expansion and quality. Key details Location: Abidjan; relocation to other cities may be required based on business needs. Work authorization in Côte d’Ivoire. This is a permanent position. Our salaries are competitive and calculated using a transparent formula. We offer generous health insurance for yourself and your dependents. We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work. Airtime reimbursement. Free food and a beautiful office space. Requirements 2+ years university level. Fluent in French, with proficiency in English. Previous experience in agent management. Proficiency with MS Excel or Google Sheets. You might be a good fit if you Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth. Demonstrate tenacity and a willingness to go the distance to get something done. Adjust quickly to changing priorities and conditions and cope effectively with complexity and change. Are excessively detail-oriented and seek to achieve excellence in everything they do. Have worked in an environment where you had to convince a potential Stakeholder to adhere to a product. Our team We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most. We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production. We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa. We are on Y Combinator's top companies by revenue. How to apply Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role. We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals. Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

The Master Agent Officer will be the primary contact for all issues related to Master agents and will oversee their development and quality. This role includes deploying and monitoring activities of Master Singleton partners and supporting corporate network expansion.