Master Agent Officer at Wave Accounting Inc

, Abidjan, Côte d'Ivoire -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Field Operations, B2B Support, Customer Operations, MS Excel, Fintech, Finance, Banking, Problem Solving, Detail-Oriented, Stakeholder Management, Training, Operational Support, Project Management, Relationship Management, Adaptability

Industry

Software Development

Description

Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it We are seeking a Master Agent Officer who is result-driven, has strong communication skills, and has a proven track record in field operations. You'll be responsible for supporting the Master agents and the admin team with all requests and projects related to them. In this role, you’ll; Manage and support Corporate Master Agents (banks, microfinance institutions, corporate networks). Act as the primary point of contact for all operational, liquidity, and support-related requests. Ensure smooth execution of bank top-ups, reimbursements, and reconciliations, in close coordination with internal treasury teams. Provide structured B2B communication, mainly via email and scheduled meetings, complemented by on-site visits when required. Support Corporate partners with contract follow-ups, including coordination on minor adjustments to standard agreements. Provide day-to-day operational support to Corporate Masters (tools, product usage, device or application issues, etc.). Escalate incidents and do follow-up. Coordinate internally to resolve technical bugs, transaction issues, or treasury blocks. Track, follow up, and close issues until full resolution, ensuring high service quality. Deliver or coordinate training sessions for Corporate teams on Wave tools, processes, and products. Identify training needs within Corporate Master organizations. Monitor the performance and operational quality of Corporate Master Agents. Contribute to improving liquidity availability, reliability, and service standards across the agent network. Support projects related to corporate network expansion and quality improvement. Participate in and execute projects related to Master Agents. Contribute to improving internal processes between Operations, Treasury, and Corporate partners. Act as a backup for other Master Agent Officers (especially Corporate & Singleton) during absences. Collaborate closely with other Master Agent Officers and the Master Agent Manager to ensure continuity of operations. Perform any other related tasks as requested by your manager. Key details Location: Abidjan; relocation to other cities may be required based on business needs. Work authorization in Côte d’Ivoire. This is a permanent position. Our salaries are competitive and calculated using a transparent formula. We offer generous health insurance for yourself and your dependents. We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work. Airtime reimbursement. Free food and a beautiful office space. Requirements 2+ years university level. Fluent in French, with working proficiency in English. Experience in partners relationship, B2B support, customer operations, or field operations. Strong proficiency in MS Excel, proven ability to write clear, structured, and professional corporate emails. Background or prior exposure in fintech, finance, or banking is a strong advantage. You might be a good fit if you Are comfortable operating in a B2B, corporate environment, with structured communication, follow-up, working with, delivering product training and onboarding sessions to corporate stakeholders and institutional partners. Enjoy solving operational and coordination problems involving multiple stakeholders. Are highly detail-oriented and persistent when issues require multiple follow-ups. Can switch between relationship management and execution. Are adaptable and able to step in as a backup when needed. Have experience convincing or supporting stakeholders to adopt and operate a product. Thrive in fast-paced environments where priorities evolve. Our team We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most. We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production. We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa. We are on Y Combinator's top companies by revenue. How to apply Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role. We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals. Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

The Master Agent Officer will manage and support Corporate Master Agents, acting as the primary point of contact for operational requests and ensuring smooth execution of financial transactions. They will also provide training and support to Corporate partners and monitor the performance of Corporate Master Agents.