Master Electrician, Field Service Manager at Intermountain Home Services LLC

West Valley City, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

140000.0

Posted On

21 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Master Electrician License, Leadership, Communication, Team Development, Technical Guidance, Customer Service, Jobsite Visits, Code Compliance, KPI Monitoring, Training, Safety Practices, Job Tracking Software, Service Platforms, Mobile Tools, Problem Solving

Industry

Consumer Services

Description

Description Position Mission: To lead, support, and grow the electrical service department by ensuring top-tier customer experiences, safe and code-compliant work, and high-performing field teams. Same Day Heating & Air Plumbing and Electrical is seeking an experienced Electrical Field Service Manager to oversee the daily operations of our residential electrical service division. This leadership role is responsible for managing technicians, ensuring customer satisfaction, maintaining quality standards, and driving departmental performance. This will be a hybrid role between managing your team as well as working in the field. You’ll serve as a mentor and resource to your team, help resolve technical and customer-facing challenges, and coordinate closely with dispatch, sales, and warehouse teams to ensure efficient service delivery. This position is eligible for a sign on bonus based upon qualifications and experience. Key Responsibilities: Lead, support, and develop a team of residential service electricians and apprentices Oversee daily scheduling, performance, and job completion Conduct jobsite visits, provide hands-on technical guidance, and ensure code compliance Resolve escalated customer concerns and ensure a positive service experience Monitor departmental KPIs (revenue, ticket averages, job completion rates, callbacks, etc.) Support technician training, licensing, safety practices, and growth Coordinate with dispatch, sales, and warehouse for job prep, follow-up, and execution Ensure accurate documentation, invoicing, and compliance with local regulations Foster a team culture rooted in safety, professionalism, and accountability Requirements Qualifications Master Electrician License Required 5+ years of experience as a licensed electrician (residential focus preferred) Prior experience in a leadership or field management role Excellent communication and team development skills Working knowledge of the NEC and local code requirements Proficient with job tracking software, service platforms, and mobile tools Valid driver’s license with clean driving record Must pass background check and drug screening Why you should work with us: One Team. Relentless Standards. Results That Matter. At Intermountain Home Services (IHS) and its family of brands, we don’t just fix pipes and tune HVAC units—we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that’s scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence. We empower our brands and our people to win together—designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren’t just part of a company, they’re part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership. Fair, Flexible, and Performance-Driven Pay Competitive salaries across the board, benchmarked to market Incentive-based pay and commissions for most field and customer-facing roles Company vehicles for field techs, and tool purchase programs to support your craft Benefits That Support the Whole You Paid medical for employees, with affordable family options Vision and dental plans with low premiums HSA and copay plan choices 401(k) with competitive matching: 100% up to 3%, 50% from 3–5% PTO and 6 paid holidays Career Growth That’s Real Paid certifications and tuition reimbursement for eligible roles Leadership development opportunities Career pathing initiatives for every position underway Quarterly performance reviews and bi-weekly 1:1s to help you grow fast Same Day Heating & Air Plumbing and Electrical is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.

Responsibilities

The Master Electrician, Field Service Manager is responsible for leading and developing a team of residential service electricians while overseeing daily operations and ensuring customer satisfaction. This includes conducting jobsite visits, resolving customer concerns, and monitoring departmental performance metrics.