ABOUT US

It’s Just Lunch is the world’s leading personalized matchmaking service, specializing in connecting busy professionals with quality matches. With over 34 years of experience, we have arranged more than 2 million first dates across 150 locations in 4 countries. As an Executive Matchmaker, you will play a pivotal role in creating meaningful connections and making a lasting impact on people’s lives.

WHO WE’RE LOOKING FOR

We are seeking a high-energy, self-motivated professional with a passion for customer success and relationship-building.

The ideal candidate has:

• Prior Matchmaking Experience Required
• 5+ years of experience in customer service, account management, or consultative sales
• Previous experience managing high client and/or account volume
• Minimum of two years working in a remote role
• Must have a quiet distraction-free work space
• A 4-year degree (preferred areas: psychology, business, communications, or related field) - equivalent experience will be considered
• Exceptional verbal and written communication skills, especially over the phone
• Strong organizational and multitasking abilities with a results-driven mindset
• Intermediate knowledge of Microsoft Office and CRM platforms (consultative sales experience is a plus)
• The ability to handle emotionally sensitive conversations with empathy and professionalism

As an Executive Matchmaker, you will manage all aspects of the client experience, ensuring they receive top-tier service throughout their matchmaking journey. Your responsibilities include:

• Managing client relationships: Regularly communicate with clients, understand their preferences, and provide tailored matchmaking services
• Selecting and presenting high-quality matches that align with client expectations
• Coordinating dates and maintaining ongoing client engagement
• Balancing daily calls and emails to ensure superior client support
• Providing coaching and guidance to clients in their dating journey