Material Customer Service Associate (On Call/Variable Schedule) at Kaiser Permanente

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Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inventory Management, Communication, Problem Solving, Teamwork, Conflict Resolution, Attention to Detail, Mathematical Ability, Training, Organizational Skills, Technical Knowledge, Healthcare Knowledge, Material Management, Data Entry, Emergency Management, Product Knowledge

Industry

Medical Practices

Description

Job Summary: Under indirect supervision, orders and replenishes items, materials or services of non-technical, technical or specialized nature which are usually made, altered or customized to specific needs and specifications that detail, in technical terms, required physical, chemical or other properties; assists in training Inventory Associate and other clerical staff. Essential Responsibilities: Advises customers to develop and maintain appropriate inventory minimum and maximum target levels; assists customer with material inventory needs which may include research. Ensures that established replenishment cycle results in most accurate, timely, and efficient delivery of supplies to customers. Develops and maintains effective physical organization of storerooms and storage areas that respects Program and regulatory agency standards. Rotates dated items appropriately. Advises customers to eliminate non-standard supply items from inventory. Acts as liaison for customers for national product standards. Demonstrates exceptional customer service with variety of internal and external customers. Acts as effective resource and liaison for Material Services. Provides reliable, useful product information to customers. Identifies and devises action plans to enhance utilization of goods and services. Functions effectively as adjunct medical office team member while advocating prudent application of national and divisional Material Services and financial control standards. Assists training for health care team members and Material Services staff members on Material Services practices. Provides information to health care team members and Material Services staff members on Material Services practices. Effectively manages and resolves emergency situations, such as stock outages and equipment failures. Edits requisitions and confers with issuing department regarding requirements, specifications, quantity and quality of merchandise and delivery schedules; places orders by utilizing material computer system. Carries out necessary follow-ups and expediting activities to insure proper delivery schedules. Keeps management informed of problem areas and takes constructive corrective action. Insures proper inventory levels are maintained. Interprets inventory printouts; provides information, projections and recommendations for purchase standardization, quality, amounts or equivalency. Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service. Performs other duties and accepts responsibility as assigned. Basic Qualifications: Experience One (1) year experience in material services or purchasing. Education High School Diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements. License, Certification, Registration N/A Additional Requirements: Demonstrated knowledge of and skill in oral communication, written communication, customer service, interpersonal relations, teamwork, conflict resolution, and problem solving. Demonstrated knowledge of and skill in word processing, spreadsheets, database, and inventory management information systems PC applications. Talking to co-workers, customers, outside vendors, and on the telephone. Reading, writing, speaking and understanding English. Training/giving and receiving instructions. Mathematical ability, attention to detail (e.g., organization, prioritization, proofing), concentration and alertness. Preferred Qualifications: Some experience or exposure to the healthcare industry, including basic knowledge of medical terminology and healthcare supplies. Certification in material management (e.g., APICS or PMA). Associates degree in business administration, hospital administration, or economics.

Responsibilities

The Material Customer Service Associate is responsible for ordering and replenishing items and materials, ensuring accurate and timely delivery to customers. They also assist in training staff and manage inventory levels effectively.