DESCRIPTION

️ Lead. Optimize. Elevate – Become Our Next Operations Powerhouse!
Why WMH? Because Your Career Deserves More!
At WMH (www.wmhsolutions.com), we don’t just offer jobs—we build unstoppable careers. With over 35 years of industry excellence, we’ve grown into the Southeast’s fastest-growing material handling leader, with 11 locations across NC, SC, TN, VA, GA & AL—and we’re just getting started.
We operate on honor, integrity, and a relentless drive for excellence. Your success is our mission, which is why we invest in training, mentorship, and leadership development to accelerate your career.
What sets us apart? We’re not just another dealership—we’re redefining the industry as a full-scale solutions provider, delivering cutting-edge automation, fleet technology, and next-level innovation that keeps businesses moving forward. When you join WMH, you’re stepping into a future filled with opportunity, advancement, and impact—because here, your career moves forward.
As a Branch Operations Manager (PSM), you’re not just overseeing a location—you’re driving performance, optimizing efficiency, and leading a high-impact team that keeps industries moving. Your leadership will shape operations, enhance customer relationships, and fuel business growth in the material handling industry. This role demands strategic vision, operational excellence, and a hands-on approach to managing both people and processes. ️

SKILLS, KNOWLEDGE AND EXPERTISE ️️

✔ Education: High School Diploma or GED (required); preferred 7-10+ years of sales/service management experience in industrial equipment.
✔ Industry Experience: Extensive background in Material Handling, Parts, or Service Management (highly preferred).
✔ Management & Leadership: 5+ years of experience in strategic planning, team development, operational efficiency & management experience , with supervisory experience overseeing 2-6 direct reports and 10-15 technicians (preferred)
✔ Operational & Strategic Oversight: Ability to manage branch operations, optimize workflows, and drive performance metrics.
✔ Customer-Centric Approach: Proven ability to engage with customers, understand their needs, and enhance satisfaction and retention.
✔ Regulatory & Compliance Knowledge: Understanding of OSHA regulations and other applicable industry standards (preferred).
✔ Technical Knowledge – Strong understanding of forklifts, material handling equipment, and product management.
✔ Leadership & Team Development – Proven ability to mentor, coach, and lead high-performing teams with a focus on growth and accountability.
✔ Time Management & Organization: Strong ability to multitask, manage priorities, and adapt to changing conditions while maintaining efficiency.
✔ Communication & Relationship Building: Excellent verbal and written communication skills with the ability to influence and collaborate effectively.
✔ Technical & Technology Proficiency: Experience with Microsoft Office (Excel, Word, Outlook, PowerPoint), Windows-based systems, CRM systems, & operational management software.
✔ Customer-Centric Mindset – Ability to build strong relationships, enhance customer satisfaction, and drive retention through exceptional service.
✔ Problem-Solving & Decision-Making: Strong analytical skills to assess challenges, implement solutions, and optimize branch performance.
✔ Safety & Compliance Commitment: Dedication to upholding industry standards, workplace safety, operational best practices, and compliance with government regulations.
✔ Valid Driver’s License & Travel Readiness: Required for occasional travel (20%), including product demonstrations, customer visits, and branch operations support.
✔ Industry-Specific Experience – Prior experience in lift truck industry and territory sales preferred.