Material Handling Service Manager at ACT

Winston-Salem, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Teamwork, Communication, Problem Solving, Coaching, Training, Performance Management, Service Management, Operational Efficiency, Warranty Management, Expense Control, Fleet Management, Safety Compliance, Time Management, Invoicing

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Description Direct and coordinate the activities of personnel engaged in service; run a profitable and efficient service department. Foster an efficient work environment conditioned to maximize profits and control expenses. Monitor the flow of the shop and field daily Manage customer situations and disputes accordingly Work closely with Warranty Manager to ensure warranty service and parts claims are handled to timely completion Make necessary business adjustments to invoices as required for billing and profitability Promote gross product growth and reduce expenses Communicate operational needs to Operations Director Monitor and support quote process to timely competition, including appropriate follow-up Team with centralized rental department in managing fleet Team with Corporate Rental Manager to ensure customer satisfaction and asset management Assist with providing back-up to Service admin team as needed Recruit, develop, motivate and strive to retain effective branch talent Conduct annual performance reviews of staff Ensure maximum team performance by encouraging self-improvement through training Provide coaching and counseling to service team to increase leadership and motivational skills Foster teamwork within the service department, the ACT branch network, and with all other departments Lead and direct Product Support Reps and foster teamwork with Sales department to ensure a high level of customer service for our customers Review and sign-off on all associate time cards and payroll Review and sign-off on work orders prior to posting in ELC and invoicing Participate in the creation and maintenance of Standards of Operating Procedures and processes for ACT service operations Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the ACT Employee Handbook Adhere to and enforce company policies and procedures Manage maintenance of building and property Ensure compliance with federal and state laws and regulations: U.S. DOT, OSHA, EPA, and EEOC Perform all other duties as assigned by management in a professional and efficient manner Requirements High School Diploma Minimum of 5 years’ experience within a dealership environment or similar field Excellent customer service skills Computer savvy - be able to navigate internal system, use Outlook and Excel Professional communication skills; written and oral

Responsibilities

The Material Handling Service Manager is responsible for directing and coordinating service department activities to ensure profitability and efficiency. This includes managing customer situations, overseeing the quote process, and fostering teamwork within the service department and across the organization.