Maternity Insurance & Patient Support Specialist at InHealth Systems and Services

Chattanooga, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

20.0

Posted On

21 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Workflows, Denials, Payer-Specific Requirements, Healthcare Billing, DME, Insurance Follow-Up, Communication Skills, Documentation Skills, Microsoft Office, Salesforce, Bonafide Experience

Industry

Hospitals and Health Care

Description

Job Details Level: Entry Job Location: Tennessee Office Neb Doctors - Chattanooga, TN 37421 Position Type: Full Time Education Level: High School Salary Range: $17.00 - $20.00 Hourly Job Shift: Day Join Neb Doctors / Pumps for Mom, a growing durable medical equipment company, as a Maternity Insurance & Patient Support Specialist. This full-time, in-office role in Chattanooga, TN focuses on identifying and resolving insurance-related issues that prevent timely billing. This includes handling denials, correcting payer details, and ensuring orders meet billing requirements. We’re looking for someone detail-oriented, insurance-savvy, and reliable—who can be counted on as a consistent on-site team member. Why work with us? • Competitive hourly rate (based on experience) • Flexible benefits packages (health/dental/vision) • 401(k) matching program and employee stock options • Accrued paid time off (VPS) • Monday through Friday, 8 AM – 5 PM schedule (no weekends) • Employee-owned / ESOP company Who is Neb Doctors / Pumps for Mom? Neb Doctors is a leading provider of respiratory and maternity-related medical equipment, offering real-time access to nebulizers, phototherapy devices, breast pumps, and more. Our Pumps for Mom division works closely with OB/GYNs, birthing hospitals, pediatricians, and patients to provide maternity products through insurance benefits. Primary Responsibilities: • Review and resolve insurance-related issues that delay billing, such as denials, incorrect plan information, or missing documentation components • Investigate payer-related escalations and take corrective action to ensure accurate and billable orders • Work to increase the clean claim rate by identifying patterns and proactively resolving issues before submission • Collaborate with billing and verification teams to clear revenue-holding problems • Serve as a coverage resource for intake or support staff when complex payer situations arise • Document all resolution activity accurately in applicable systems • Maintain a reliable and consistent in-office presence to support operational needs #LI-NEB Qualifications Position Requirements: • Strong understanding of insurance workflows, denials, and payer-specific requirements • Experience in healthcare billing, DME, or insurance follow-up preferred • Dependable, punctual, and organized • Comfortable managing a queue of follow-ups and driving resolution independently • Strong communication and documentation skills • Proficient in Microsoft Office; Salesforce and/or Bonafide experience is a plus At Neb Doctors/Pumps for Mom, we are willing to train the right individual. If you are passionate about providing excellent service, working with a dedicated team, and contributing to the well-being of new mothers and their families, we invite you to apply. Submit your resume and cover letter to hr@nebdoctors.com. Join us in positively impacting the lives of our customers and communities. Note: Neb Doctors/Pumps for Mom is an equal-opportunity employer. We will provide training for the right candidate.

Responsibilities

The Maternity Insurance & Patient Support Specialist will review and resolve insurance-related issues that delay billing and investigate payer-related escalations. They will collaborate with billing and verification teams to clear revenue-holding problems and document all resolution activities accurately.