MB-Membership Manager at LMLC OPERATIONS LLC

Big Sky, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

80000.0

Posted On

02 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Membership sales, Hospitality management, Customer service, Account management, Team leadership, Budgeting, Concierge services, Relationship building, Communication skills, Organizational skills, Microsoft Office Suite, Property management software, Event coordination, Strategic planning, Sales operations

Industry

Hospitality

Description

Working at Moonlight Basin There’s a side of Big Sky, Montana that’s unlike anywhere else—and at Moonlight Basin, you’ll experience it firsthand. Spanning over 8,000 acres of breathtaking alpine landscape, Moonlight offers a truly unique blend of natural beauty, outdoor adventure, and elevated private club living. As part of our team, you’ll work in one of the most scenic and inspiring environments in the country—where towering peaks, endless trails, pristine forests, and direct access to world-class skiing at Big Sky Resort are just the beginning. Whether it’s a powder-filled winter or a sun-drenched summer, Moonlight Basin is a place where work and lifestyle come together in unforgettable ways. Our team members enjoy the opportunity to grow professionally while being immersed in a culture rooted in excellence, hospitality, and the spirit of the mountains. From golf and hiking to fly fishing, biking, and exploring nearby Yellowstone National Park, Moonlight Basin puts you at the heart of everything that makes Montana special. Located just minutes from the town of Big Sky and within easy reach of Bozeman, Moonlight offers the perfect balance of adventure, culture, and community. If you're passionate about the outdoors, driven by service, and looking to be part of something exceptional, Moonlight Basin could be the place for you. The Opportunity The Membership Manager serves as the primary steward of the membership experience at Moonlight Basin, overseeing all aspects of membership sales, application processing, account management, and prospective member engagement. This role is also the key liaison between the Club and the Real Estate community within the Big Sky area, ensuring that prospective buyers and homeowners are fully informed about Club amenities, fee structures, and the Moonlight Basin lifestyle. Working closely with Club leadership, the Membership Manager leads and supports the Member Services team in delivering a seamless, elevated experience from first point of contact through onboarding and beyond. This is a highly visible, relationship-driven role that requires exceptional organizational skills, creative thinking, and a genuine passion for hospitality and community. Essential Duties & Responsibilities Membership Sales & Management * Follow up with all interested parties — both homeowners and non-homeowners — to review and present Club membership opportunities for resident and non-resident prospects. * Support the Member Services Manager and team through regular training and updates on membership offerings, ensuring all team members can speak accurately and enthusiastically to available options. * Process all membership applications through appropriate channels, including upgrades, transfers, and resignations. * Partner with Accounting to manage membership deposits, initiation fees, annual dues structures, and any special membership arrangements. * Maintain consistent communication with ownership throughout all membership applications and special membership requests. * Collaborate with Club leadership to establish annual membership projections and departmental budgets. Residential Services & Real Estate * Coordinate pre-arrival and on-site concierge services for prospective members and Real Estate clients, training and inspiring the Member Services team to consistently exceed expectations. * Serve as the primary Club liaison for Real Estate prospect stays, managing pre-arrival services and acting as the bridge between the Real Estate Sales Team and all Club operational departments. * Build and maintain strong relationships with local realtors and Real Estate teams — particularly Big Sky Real Estate Co. — ensuring prospective buyers receive comprehensive information on Club amenities, fee structures, and community life. * Collaborate with Moonlight Residential and Big Sky Real Estate Company on marketing and communications directed toward current members, owners, and prospective members. Member Experience & Onboarding * Provide in-depth, personalized property tours and Club experiences for prospective members. * Develop, manage, and continuously refine a thorough onboarding and welcome process for all new members, including the curation of unique, branded welcome gifts. * Actively participate in Member events and Club programming to build lasting relationships and maintain a strong sense of community. * Help oversee Member-facing areas of the Club to uphold established standards and ensure a consistently exceptional environment. Administrative & General * Oversee departmental budgets, ensuring costs are maintained within established guidelines. * Manage all invoice submission and approvals in close coordination with the Accounting team. * Champion the Moonlight Basin Club Vision, Mission, and Values through effective leadership, exceptional service, and consistent standards across the Member Services team. * Provide support to other departments during special events and key moments throughout the season. * Complete additional duties as assigned by the General Manager, AGM, or Controller. Core Competencies * Strong verbal and written communication skills, with the ability to engage meaningfully with members, prospects, Real Estate partners, vendors, and internal teams * High degree of organizational ability with exceptional attention to detail and the capacity to manage multiple priorities simultaneously * Proven ability to lead, coach, and motivate a service-oriented team in a fast-paced hospitality environment * Creative and resourceful, with the ability to develop thoughtful experiences, branded touchpoints, and member programming * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher) and Outlook; comfortable with membership or property management software * Adept at handling confidential information with discretion and professionalism * Ability to build and maintain strong relationships across diverse backgrounds, cultures, and roles * Self-starter with the drive and initiative to carry out a wide range of responsibilities with minimal direction * Knowledge of resort, hotel, and/or private club operations Qualifications * Minimum 2-year college degree; Bachelor's degree preferred * 3+ years of experience in a club, hospitality, or luxury resort environment * Background in membership sales, residential services, or concierge operations strongly preferred * Experience with residential rental management is a plus * Ability to use online recruiting systems for reviewing applications, interviewing, and hiring * Valid driver's license required * Flexibility to work beyond 40 hours per week, including evenings, weekends, and holidays as business demands Benefits of Employment * Competitive salary * Annual discretionary bonus * Heath, dental, vision insurance * Matching 401(k) with match and no vesting schedule * Short- & Long-Term Disability and Life Insurance paid for by the company * Matching 401(k) with match and no vesting schedule * Complimentary meal per shift * Tuition reimbursement * Wellness program that can be used for a Big Sky season ski pass or a gym membership * End-of-season discounts on our retail store items * Employee housing options available Working Conditions Work hours typically begin at 9:00 AM and extend through 5:00–7:00 PM, with variability based on seasonal business demands and Club events. This position is based on-site at Moonlight Basin and is not eligible for remote work. Conditions are typical of a resort, hotel, or private club environment, with moderate indoor temperatures and variable noise levels. Big Sky, Montana experiences dynamic and at times unpredictable weather conditions. This role requires the ability to work outdoors in cold temperatures and snowy conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Physical Requirements * Ability to stand, walk, sit, stoop, bend, and verbally communicate for extended periods * Capability to lift and carry heavy objects on a routine basis * Must be able to perform repetitive tasks with sustained focus and energy * Ability to hear and understand spoken information in variable noise environments * Comfortable navigating outdoor terrain in seasonal weather conditions Disclaimer The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Team members need to request reasonable accommodation from their manager and/or human resources.

Responsibilities

The Membership Manager oversees membership sales, account management, and prospective member engagement while serving as the primary liaison between the Club and the local real estate community. They lead the Member Services team to deliver an elevated, seamless experience from initial contact through onboarding and ongoing member relations.