POSTING DETAILS

Schedule
Monday – Friday, 8:30am – 4:30pm (Hybrid schedule)
Education Level
Bachelor’s degree in a relevant field of study.
Career Level
Requires 3 years of relevant experience.
Location
Ron Joyce Centre, Burlington
Anticipated Start Date
September 2, 2025
Union, Job Description Number
UNIFOR, Local No. 5555 (Unit 1), JD1063

JOB DESCRIPTION

The DeGroote School of Business, Student Services team supports all students in the faculty – BCom, MBA, specialized graduate, and PhD programs. As an integrated team, we champion new ideas, collaborate across boundaries, and learn continually to deliver a consistent and inspiring student experience. Our school’s culture is captured by three values: Generosity, Innovation, and Collaboration.
The Program Officer plays a pivotal role within the MBA Student Experience team by supporting the design, coordination, and delivery of academic programming, student services, and events that enhance the overall student journey. This role contributes to the operational success of the MBA programs by leading scheduling activities, coordinating experiential learning logistics, managing systems and data tracking, and serving as a key liaison between students, faculty, and staff.
The Program Officer also contributes to broader school-wide initiatives and works closely with internal and external stakeholders to ensure the quality and consistency of student support services. The MBA Student Services team is based at the Ron Joyce Centre in Burlington, ON.

JOB SUMMARY:

The MBA Program Officer ensures the successful development and implementation of activities that support the unique academic program design of the MBA program. Plans and coordinates all Orientation and Foundations activities, as well as experiential learning opportunities. Responsible for supporting faculty, staff and students by coordinating all aspects of the MBA program from curriculum development through to program implementation and evaluation. Designs, implements and analyses data required for the Faculty’s accreditation process. Advises in-course students on program options and policies, ensuring a positive student experience enhanced brand reputation of the program.

EMPLOYMENT EQUITY STATEMENT

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.
The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.
The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.
As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

• Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
• Faculty of Health Sciences HR Office at ext. 22207, or
• School of Graduate Studies at ext. 23679

to communicate accommodation needs.

INTERVIEW EXPERIENCE

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.

• Support the Program Director and instructional faculty with program implementation including developing learning resources for Avenue to Learn and designing evaluation tools.
• Plan, co-ordinate, implement and evaluate activities to orient new students to the MBA program.
• Co-ordinate Foundations including timetabling cohorts, confirming faculty participation, identification and negotiation with external vendors delivering workshops, and communications to students.
• Inform students of course availability, academic program requirements and policies, demonstrating a detailed knowledge of curriculum.
• Review current program operations, identifies areas for process improvement, and develops implementation plans.
• Manage and maintain the faculty’s accreditation status; implement the annual Association to Advance Collegiate Schools of Business (AACSB) survey, including design and distribution of the survey tool and analyzing results.
• Negotiates external services with vendors and workshop facilitators by obtaining multiple quotes from suppliers and then negotiates for the best combination of price and timelines.
• Writes a variety of correspondence and documents, in consultation with faculty stakeholders.
• Independently develop estimates of time, resources, and budgets for various academic program activities.
• Build relationships with internal and external community stakeholders required to support the implementation of experiential activities.
• Plan and implement annual academic events and meetings.
• Promote the International Study Trip to students and co-ordinate all international logistics, including working with third party vendors.
• Review academic student accommodation requests and ensure implementation.
• Independently compile information from multiple sources to maintain the MBA Handbook, ensuring content accuracy and alignment with the SGS Calendar.
• Facilitate student program evaluations, including hosting focus groups.
• Manage exam logistics and grade submissions.
• Provide administrative support and prepare documentation for committees. in consultation with the Manager.
• Complete scheduling, coordinating speakers, room bookings and catering required for curriculum-based activities.
• Compile and analyze statistical information required for a variety of documents and reports
• Update information, including key academic deadlines, on the departmental website.
• Write correspondence to students, draft SOPs for annual events and prepare small internal reports.
• Prepare and deliver presentations to students.
• Facilitate meetings with, including but not limited to, program stakeholders and student groups.
• Update and maintain student records and databases.
• Conduct market research, as directed by the Manager, to promote continuous improvement and future curriculum development.