MCC Consultant at RACV

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Active Listening, Communication Skills, Resilience, Empathy, Adaptability, Computer Skills, Sales Techniques, Customer Service Excellence, Problem Solving

Industry

Civic and Social Organizations

Description

Permanent Full - Time role | 24th of August 2026 start date Noble Park Location | Hybrid Working Arrangements Free onsite parking | Fantastic employee benefits Are you passionate about helping people and delivering exceptional customer experiences? Do you thrive on making a positive impact on customers both in their homes and on the road? Through meaningful phone-based conversations, you'll help members access products and services that provide value, support, and peace of mind. Join RACVs Member Engagement team as an enthusiastic phone-based Sales and Service Consultant. Imagine yourself in our team RACV's Member Engagement Centre operates 365 days a year, supporting members whenever they need us. We offer a hybrid work environment, giving you the flexibility to work both from home and from our Noble Park office. As a Sales & Service Consultant, you'll take inbound calls from existing and potential members by understanding our members needs and providing quick, effective solutions from our great range of products and services. Be a champion of personalised conversations, delivering exceptional service that brings our brand promise to life. What we're looking for At RACV our values are at the core of what we do. We are seeking enthusiastic individuals who are ready to excel in a role where their unique strengths, personality and perspective is not only welcomed but celebrated The successful applicant will be: Motivated, positive and driven to achieve results Passionate about delivering outstanding customer experiences An active listener with strong communication skills who can identify needs and solutions Naturally curious, resilient, empathetic and adaptable Comfortable working towards both individual and team goals Able to navigate multiple systems with strong computer skills Hours and Learning: To be considered for this role you need to have the following availability: Start date: 24th August 2026 Available to work from: 550 Princes Hwy, Noble Park VIC Shifts scheduled between 9am-11pm 5-week rotational roster includes every 5th weekend (both Saturday and Sunday) Learning program: We set our people up for success from day one with a comprehensive 3-month learning program. Availability between 9am-7.30 pm Monday to Friday. During your first three months, with a dedicated support team by your side, you will participate in a structured learning and development program designed to build confidence and capability across systems, product knowledge, sales techniques and customer service excellence. With dedicated support and experienced mentors by your side, you will have everything you need to thrive in your role. RACV Benefits: Generous discounts on RACV products and services. Free Basic Emergency Roadside Assistance. Discounted insurance products. Free secure onsite parking. Accommodation discounts across RACV Resorts. Onsite café with barista-made coffee. Outdoor courtyard and breakout spaces to relax during your day. Career development opportunities within one of Victoria's most trusted brands. Ready to reach your full potential? Curious about where this role could take you? Then join our team where the work is meaningful, making a difference matters, and you can grow your career in more ways than one. Application Process Applicants will be required to complete an initial 20-minute AI online chat interview. You can learn more about the RACV at careers.racv.com.au Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis and whether any reasonable adjustments may be required. Submit your CV via the link below. How to apply: Click Apply Now and log in to your Candidate Profile If required, click Forgot your password to receive a link to reset If you have not previously registered: Click Create an account to apply for our career opportunities; or Click Apply Now and create your Candidate Profile as part of your application

Responsibilities

Handle inbound calls from existing and potential members to provide solutions from a range of products and services. Deliver personalized conversations and exceptional service to bring the brand promise to life.