MCI Customer Care Agent, Consumer Access, FT, 8A-5P at Baptist Health South Florida

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

20.29

Posted On

22 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Excellence, Interpersonal Skills, Telephone Switchboard Operation, Customer Service, Call Connection, Escalation, Communication, Technical Skills, Troubleshooting, Computer Knowledge

Industry

Hospitals and Health Care

Description

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in. Description: This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, community members, and employees. Operates telephone switchboard to relay incoming, outgoing, and interoffice calls. Consistently delivers exceptional customer service to all callers and accurately connects them to where they need to go. Escalates consumer concerns across different communication channels. Communicates effectively with patients, co-workers, department Lead/Supervisor, and Manager. Ability to work from home requirements, must have a home office environment that is noise and distraction free and basic technical skills for setting up equipment and troubleshooting if needed. Estimated pay range for this position is $16.77 - $20.29 / hour depending on experience. Qualifications: Degrees: High School,Cert,GED,Trn,Exper. Additional Qualifications: Must have a minimum of two years customer service experience and basic computer knowledge. Good command of written and verbal communication. Ability to work well under pressure. Experience preferred, but not required, with Customer Relations Management (CRM) application (i. e. Salesforce) and Electronic Medical Records (EMR) or scheduling system. Minimum Required Experience: Less than 1 year EOE, including disability/vets

Responsibilities

This role involves demonstrating service excellence by operating a telephone switchboard to relay calls and consistently delivering exceptional customer service to connect callers accurately. The agent must also escalate consumer concerns across different communication channels.