MCIEAST Regional Manager at Mortgage Contracting Services

, , United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Unaccompanied Housing Management, Property Management, Facilities Maintenance, Customer Service Operations, Stakeholder Engagement, Analytical Skills, Data Interpretation, Team Leadership, Training and Coaching, Compliance Management, Performance Monitoring, Occupancy Management, Maintenance Tracking, Microsoft Office Suite Proficiency, eMH Proficiency, USMCMax Proficiency, QSRMax Proficiency

Industry

Real Estate

Description

MCIEAST Regional Manager (RM) SUMMARY: The MCIEAST Regional Manager is responsible for overseeing unaccompanied housing (UH) management operations across multiple USMC installations within MCIEAST. Serving as the primary link between the Deputy Project Manager (DPM) and local installation Supervisors, the Regional Manager ensures consistent implementation of contract requirements, operational standards, and customer service excellence. This role requires strong leadership, program oversight, and the ability to coordinate diverse teams across geographically dispersed locations to support the USMC Housing Property Management Services (HPMS) mission. WORK LOCATION AND TRAVEL: Work Location: On-site at Camp Lejeune Travel: up to 50% - regular travel to MCIEAST installations to oversee operations, conduct site visits, and engage with stakeholders. ESSENTIAL DUTIES & RESPONSIBILITIES: * Lead UH management operations across MCIEAST installations, ensuring contract compliance with Marine Corps Order 11000.22, DoD 4165.63M, and all HPMS PWS requirements * Oversee occupancy management, maintenance request tracking (via eMH, Maximo, and QSRMax), resident services, and furnishings accountability. * Monitor key metrics (occupancy/utilization, resident satisfaction, maintenance completion, and financial reporting) and provide regional performance summaries to the Deputy PM and Project Manager. * Supervise and mentor the Deputy Regional Manager, Asset/Property Manager, and installation Supervisors * Conduct regular site visits and inspections across installations to validate performance and support staff. * Provide coaching and training to ensure staff maintain compliance with OSHA, DoD, and USMC housing policies. * Serve as the regional point of contact for Installation Housing Representatives (IHRs) and Public Works Departments (PWD), ensuring timely issue resolution. * Facilitate communication between installation Supervisors and the DPM, providing regional insights and recommendations to improve program delivery. * Participate in regional housing and leadership meetings, delivering updates on property conditions, occupancy, and resident concerns. * Ensure timely submission of regional deliverables, including Occupancy/Utilization Reports, Preventive Maintenance Logs, Property Condition Assessments, and Furnishings Reports. * Standardize operational practices across installations and regions to maintain consistency in customer service and compliance. * Identify systemic challenges in housing operations and work with the PMO to implement corrective actions or process improvements. * Evaluate regional performance data to identify trends and opportunities for cost savings, efficiency gains, and improved resident services. * Support transition-in and transition-out activities by ensuring regional teams provide accurate data, inventory, and continuity plans. * Other duties as assigned. COMPETENCIES: * Strong experience supporting or managing USMC unaccompanied housing barracks. * Knowledge of housing/property management, facilities maintenance, and customer service operations. * A proven track record of managerial experience, including leading 50+ personnel and three (or more) geographically dispersed teams. * Skilled in stakeholder engagement with military leaders, government officials, and contractor staff. * Analytical and detail-oriented, with the ability to interpret metrics and drive data-informed decisions. * Proficiency in eMH, USMCMax, QSRMax, and Microsoft Office Suite. EDUCATION AND EXPERIENCE: Education: Bachelor’s degree in Business, Property Management, or related field Experience: 5 years of work experience with 3 years supporting property management, housing management, or facilities support SUPERVISORY RESPONSIBILITIES: * Direct supervision of Deputy Regional Manager, Asset/Property Manager, and installation Supervisors * Responsible for staffing, training, equipping, and performance management across the region. * Acts as the escalation point for resident and operational issues unresolved at the building level. PHYSICAL REQUIREMENTS AND WORK CONTENT: Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 15 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus. WORK ENVIRONMENT: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is a sedentary position that may require 8 hours of sitting at a desk in a climate controlled environment with frequent computer, mouse, 10 key touch and phone work. ADDITIONAL COMMENTS: These declarations are not to be an “all-inclusive” list of the duties and responsibilities nor of the skills and abilities required to do the job. They are intended only to describe the general nature of the job and a reasonable representation of its activities. Additional essential functions and/or tasks may be identified by the company and listed as such in the incumbent’s performance appraisal. Various tasks may be assigned under each task or function. The incumbent performs other job-related duties as assigned and required. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. EOE/Minority/Female/Disabled/Veteran

Responsibilities

The MCIEAST Regional Manager oversees unaccompanied housing management operations across multiple USMC installations, ensuring compliance with contract requirements and operational standards. This role involves leading diverse teams, monitoring key performance metrics, and facilitating communication between various stakeholders.