McQueen Client Advisor at Kering

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Proven Experience, Commercial Awareness, Team-Player Mentality, Verbal Communication, Written Communication, Selling Skills, Customer Centric Approach, Entrepreneurial Spirit, Luxury Product Knowledge

Industry

Retail Luxury Goods and Jewelry

Description

Summary Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Retail Selling: Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends. Sub-Job Family Description - Sales Assistant: Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction. Job Description Alexander McQueen is a British luxury house founded by Lee Alexander McQueen. Established in London in 1992, the house joined the Kering Group in 2001 and has been under the creative direction of Seán McGirr since December 2023. From its inception, McQueen has been defined by its expression of individuality and subversive strength, pushing the boundaries of British tailoring traditions. Today, with a design studio and atelier based in London, the house upholds its foundational values, known for its uncompromising creative vision and incisive tailoring. At McQueen, we live and breathe a culture defined by our key Behaviours: Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals. Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others. How will you contribute? Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage Exchanging with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed Contribute to the visual display of the products in accordance with AMQ visual standards Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures Follow Company grooming, accordingly with AMQ standards and policies Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store Proactively seize all cross-selling opportunities, utilizing all product categories available in the store Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools Strengthen Client loyalty by participating in the Department or Store’s clientelling initiatives Constantly strive to stay updated on knowledge on product knowledge, sales techniques, Client Services, and Company policies and procedures Operate with the highest level of care and respect for the product Act in compliance to Company procedures on operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed Required Skills: Proven experience in a similar role within fashion retail companies Proven ability to drive and exceed individual and store KPIs Excellent commercial awareness Team-player mentality Strong verbal and written communication skills Strong selling skills and ability to overcome objections Customer centric approach and an entrepreneurial spirit Ability to work in a fast moving and dynamic environment Luxury product knowledge Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. Job Type Regular Start Date 2025-11-09 Schedule Full time Organization AMQ Hong Kong McQueen is part of the Kering Group, a world leader in apparel and accessories which develops an ensemble of powerful Luxury and Sport & Lifestyle brands. Innovative, emotional, uncompromising – all words that describe the romantic and provocative fashion of McQueen, a brand which has become synonymous with modern British couture. Integral to the McQueen culture is the juxtaposition between contrasting elements: fragility and strength, tradition and modernity, fluidity and severity. An openly emotional and even passionate viewpoint is realized with a profound respect and influence for the arts and crafts tradition.

Responsibilities

Provide exceptional client experience by assisting clients and demonstrating knowledge of products and brand heritage. Contribute to visual displays and maintain store standards while striving to exceed sales targets.