GV HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER AND ENCOURAGES APPLICATIONS FROM ABORIGINAL AND TORRES STRAIT ISLANDER PEOPLE, AS WELL AS APPLICANTS WHO ARE LGBTIQ+, WHO HAVE DIFFERENT ABILITIES, OR ARE FROM CULTURALLY AND LINGUISTICALLY DIVERSE BACKGROUNDS ARE ENCOURAGED. GV HEALTH HAS ZERO TOLERANCE OF ABUSE, BULLYING AND HARASSMENT AND DISCRIMINATION IN ALL FORMS, AND IS COMMITTED TO THE SAFETY, PROTECTION AND WELLBEING OF ALL CHILDREN.

Pre-employment screening checks may be required, including but not limited to; Working with Children’s Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request.
GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.

ABOUT THE ROLE:

The Goulburn Valley Centre Against Sexual Assault (GVCASA) is one of 18 Sexual Assault Support Services that operate throughout Victoria. Together we work to ensure that people of all ages and genders who are Victim Survivors of sexual assault have access to comprehensive and timely support, and interventions to address their needs. GVCASA provides a range of services including counselling, group work, advocacy, secondary consultation, training for other professionals and community education. GVCASA’s main office is located in the Shepparton Multidisciplinary Centre (MDC) and provides outreach services throughout the Goulburn (West Hume) Region.
All staff at GVCASA work within a trauma informed care framework and the MDC Client Services Officer role plays a key role as the first point of contact for all clients, internal and external stakeholders and visitors to the Shepparton Multidisciplinary Centre.
The MDC Client Services Officer will report directly to the Manager - Trauma Informed Services and will support the business operations of GVCASA by providing high quality and timely reception services, as well as assisting the Trauma Informed Services administration team at the Shepparton MDC to ensure the smooth and efficient operation of the Trauma Informed Services (GVCASA) department.

To succeed in this role, applicants should have:

• Demonstrated ability to work in an environment focussed on the patient/client with skills and experience in administrative and customer service operations.
• Possess high level of computer skills, including data entry accuracy, management of electronic databases and Microsoft applications.
• Excellent communication, listening and interpersonal skills with an ability to work professionally with all levels of staff and members of the public.
• High level of problem-solving skills with an ability to provide a professional and positive approach to helpful customer service.
• Demonstrated ability to work unsupervised and within a team environment with excellent time management and prioritisation skills.
• Capacity to interact professionally with staff and clients and maintain high levels of confidentiality