JOB DESCRIPTION

We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
The Sales Concierge, Medication Delivery Solutions (MDS) will work closely with the Account Manager(s), Clinical, Marketing and Operations to ensure positive customer relationships are established and maintained with key decision makers and influencers.
Reporting to the National Sales Manager, the successful candidate will provide sales support in Ontario to the Account Manager(s) within their assigned territory and act as a primary customer point of contact for the assigned territory for day-to-day enquiries.

EDUCATION AND EXPERIENCE:

• 2 years experience in a customer service, sales support, customer facing role within the healthcare industry.
• University or college degree.
• Must possess and maintain a valid driver’s license and a past clean driving record for a minimum of 3 years, as well as meet BD’s auto safety standards.

KNOWLEDGE AND SKILLS:

• Ability to travel 20% of the time, including overnight travel.
• Self-motivated, takes on additional responsibilities, and manages priorities with minimal supervision.
• Strong knowledge of Microsoft Office software including Excel, Word, PowerPoint, Outlook
• Ability to prioritize and multi-task to get things done quickly
• Strong organizational and interpersonal skills with a creative mindset.
• Excellent verbal and written communication and presentation skills required in a variety of presentation settings: one-on-one, small and large groups, with peers, and with senior leadership.
• Ability to identify issues and develop effective solutions.
• Efficiently manages time and prioritizes tasks.
• Analyzes data to make informed decisions and strategies.
• Flexibility to adapt to changing market conditions and client needs.
• Takes initiative, perseveres even in the face of obstacles and demonstrated passion for what they do.
• Proven problem-solving skills. Uses logic and methods to solve difficult problems with effective solutions.

PREFERRED QUALIFICATIONS

• Proficiency with SAP and/or JDE is an asset.
• Adept with CRMs, specifically Salesforce.com, preferred.

WORK ENVIRONMENT:

Candidate must be able to work in a team-oriented, fast-paced environment. BD is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.
This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

• Support Customers with (but not limited to) inventory updates, backorder management, allocations, drop shipments, substitutions, product cross-referencing and rush shipments
• Establish, develop and maintain strong relationships with key contacts within hospitals and with local distributors in the territory.
• On-site customer conversion support, when required.
• Sample order coordination.
• Processing of customer quotes.
• Support for regional conference planning, as required.
• Processing and dissemination of Notices of Conversion for supported territory.
• Management of BIC (BD In Service Consultant) travel and lodging including processing of payments, as required
• Creation and dissemination to internal stakeholders of allocation and stock on hand reports, as required.
• Perform post conversion audits in assigned territory
• Participate in 1:1 and/or monthly reviews with TMs and National Sales Manager.
• Overall Customer front line Support for Assigned Territory
• Participation in RFP execution of the Pre, During and Post phases.
• With a thorough understanding of the customer and the portfolios, represent our value propositions to customer base within the territory.
• Uncover and share competitive intel and market insights.
• Adhere to all Company policies and procedures.
• All other duties as required.