Consumer Sales includes customer service and support for end-consumer customers including:

• Foster interest in ConvaTec products through dialogue with patients via the phone
• Provide positive customer service experience, life improving advice and solutions using structured approach, with goal of capturing sales
• Plan and prioritize time and sales activities to maximize opportunities to achieve revenue goals

Role holders are compensated through a sales incentive plan

CUSTOMER EXPERIENCE:

Provide a positive customer experience, life-improving advice, and solutions using a structured approach with the goal of capturing sales. Ensure all customer interactions comply with established guidelines and regulations.

PRODUCT KNOWLEDGE:

Develop a deep understanding of Convatec’s product range and competitive market dynamics to provide accurate information and support.

ABOUT THE ROLE:

The me+ CARE position is a key driver for fostering interest, generating sales, and providing support for Convatec products and services through direct dialogue with customers. As an integral member of the me+ team, the specialist will strive to achieve and exceed sales and support objectives by engaging consumers through phone and digital campaigns, leads, product sampling, and support calls based on the identification of consumers’ needs. This role involves engaging customers in conversations to improve their quality of life by providing impactful solutions and supporting Convatec’s best-in-class product portfolio. The specialist will also share consumer insights and innovative ideas with peers, managers, and the consumer marketing team.

ADDITIONAL DUTIES:

• Support the Team Supervisor on miscellaneous projects and perform other duties as assigned.