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Boeing Defence United Kingdom (BDUK), through its Aircraft Support Programme, provides design and sustainment support services to multiple rotary and fixed wing aircraft including, AH-64E, CH-47, C-17, P8-A and E-7. Boeing employs over 2,000 people across the UK at numerous sites, and the company is experiencing solid organic growth.
We are currently looking for an experienced Mechanical/Propulsion Customer Support Engineer (Field Service Engineer) to join the BDUK Long Term Training and Support Service (LTTSS) Sustainment Engineering team. This will be located at Wattisham Flying Station, in support to the UK’s fleet of AH-64E Apache helicopters.

PREFERRED QUALIFICATIONS:

• A significant amount of demonstrated AH-64 Apache (Mk1, D or E model) or Rotary Wing experience and knowledge in aircraft maintenance procedures, practices, engineering drawings, standards and specifications to support the sustainment of AH-64E Apache. This shall cover all aircraft and mechanical systems. Due to the complex integration of the mechanical systems and engines with the data management system, a high level systems knowledge of the avionic/electrical aspects of the AH-64 is desirable.
• An extensive knowledge of repair, maintenance, and retrofit processes and practices.
• Extensive and specialised knowledge of UK MOD / Army aircraft maintenance processes, policies, organisation, capabilities, practices, support resources, preferences, problems, and other constraints in order to effectively represent the customer within the Boeing Company. Knowledge and experience of MoD projects, preferably AH-64 Apache related is advantageous.
• Knowledge of the Manual of Maintenance and Airworthiness Processes (MAM-P), associated MAA Regulatory Publications (MRP) and Defence Standards pertaining to maintenance, aircraft repairs and pre and post-delivery aircraft modifications.
• Extensive and specialised ability to analyse and interpret product data (e.g. Engineering drawings, Part Lists, Supplier data, Wiring Diagrams and Schematics)
• Ability to research and apply engineering principles to determine solutions to technical, operational and quality issues.
• Strong customer focus with the capacity to communicate effectively with relevant stakeholders in order to resolve problems.
• Effective collaboration with team members, other employees and external customers. Placing higher priority on team and organisation goals above personal goals is essential.
• Ability to direct, communicate clearly, delegate and ensure performance of assigned responsibilities and tasks as a project team leader.
• An understanding of financial performance metrics, and ability to apply cost and schedule variance analysis techniques.
• Previous experience with UK MOD Resolve and GOLDesp is desirable.
• An Engineering degree with CEng or IEng registration is desired, or a significant amount of related work experience, or an equivalent combination of education and experience in the field of helicopter depth and fleeted maintenance.

• The Mechanical/Propulsion Customer Support Engineer is primarily responsible for AH-64 Apache Weapons Systems, Propulsion interface System, Drivetrain System, Rotor System, Fuel Systems, Pneudraulics Systems, Environmental Control System, Flight Control System, Landing Gear System and Airframe Structure.
• Lead and provide advice in the execution of maintenance in accordance with the Ministry of Defence (MoD) UK AH-64E ADS, along with Boeing standard procedures, processes, and practices.
• Support the customer by providing procedures, advice and associated technical data to perform in service maintenance, repairs and fault diagnostics.
• Conduct research on technical, operational and quality issues and lead analytical investigations to evaluate user and supplier reported discrepancies that cannot be resolved by the customer.
• As part of the Sustainment Engineering function of LTTSS, coordinate between Maintenance Organisations, the Continuing Airworthiness Management Organisation, Engineering Authority, Air Systems Coordinating Design Authority (MESA), suppliers and BDUK functions.
• Provide technical support to company products and perform troubleshooting procedures for multiple systems and resolve maintenance and operational issues.
• Comply with Regulatory Articles, Defence Standards, company policies, processes and procedures for developing maintenance data for post-delivery aircraft modifications and repairs.
• If authorized to do so, design interim and final engineering solutions, including the associated engineering analysis.
• Apply knowledge of technical publications and instructions to provide resolutions to customer queries (e.g. UK Interactive Electronic Technical Manual [IETM], Repair Parts Special Tool List [RPSTL], USG Technical Manuals [TMs], DAP 101C-3101 publications, Wiring Illuminator, Service Modifications[SM], Technical Instructions [TI] and Product Notifications [PN]).
• Apply engineering knowledge of Mechanical system design to analyse, develop and maintain technical data to resolve problems for aircraft components and systems to support safe and efficient operation.
• Actively supporting Cost Reduction Initiative (CRI), Continuous Improvement (CI) and Employee Engagement type events.
• When required, also be directed to conduct “Over and Above” tasking for the benefit of the team and organisation e.g. conduct best practice activity to maintain and improve standards for all Boeing engineering functions.