COMPANY DESCRIPTION:

Pella Windows and Doors of Southern New England is a branch of Pella Corporation, which is headquartered in Pella, Iowa. Our branch serves Southeastern Massachusetts, Cape Cod, Nantucket, Martha’s Vineyard, and Rhode Island. We provide high-quality window and door solutions for our customers.
To learn more about Pella Corporation visit pella.com.

REQUIREMENTS:

Pleasant, professional, courteous, trustworthy and honest.
A positive attitude and ability to work and communicate well with others, especially dissatisfied customers.
Knowledge and experience in construction skills.
Ability to learn mechanical skills and use hand and powered tools. Adaptable to daily changing situations.
Computer skills with emphasis on outlook and smart phones.
Be safety conscious.
A valid current driver license.
Dependable and be able to work unsupervised.
Ability to climb ladders and scaffolding.
Able to lift and carry more than 100 pounds.
Job Type: Full-time
Work Location: In person

ABOUT PELLA WINDOWS & DOORS OF SOUTHERN NEW ENGLAND

We’re passionate about what we do, and we’re looking for people who share our passion – from product innovation to manufacturing, and everything in between. Take a look at the different career areas Pella has to offer. We’re doing big things. Ready to be a part of it?

ROLE DESCRIPTION:

Pella Windows and Doors located in Fall River, MA is seeking a dedicated individual to fill a full-time Service Technician position.
Must have mechanical and construction experience, be dependable, self-motivated with a clean driving record.
We offer a competitive wage and benefit package.

JOB DESCRIPTION AND PRINCIPAL DUTIES:

Performs and completes service work on Pella products in the field while being attentive to customers’ belongings.
Problem solves and diagnoses difficult issues in the field. Replaces glass in windows or doors and installs accessories.
Provides customers with helpful information on the care, operation and maintenance of their Pella products.
Generates and updates all service-related files electronically following a service visit so, if necessary billing or credit can be completed.
Reschedules, if necessary, from the job site to ensure customer satisfaction. Conducts any necessary follow up service work or communication to bring a resolution and Very Satisfied Customer Service Rating from all Customers.
Performs job site walk-thru Collects customer payments as required. Identifies needed parts and calls order information in to Service Coordinators. Loads service vehicle with all necessary parts and equipment and maintains accurate parts inventory.
Assist in training of new Field Service Technicians or employees in other departments.
Monitor vehicle maintenance and schedule routine repairs and maintenance in a timely manner.
Meet company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.) and reporting safety issues to management.
Meet or exceed monthly metric goals, including CSR, quality and productivity goals as established by the Department.
Promote and facilitate continuous improvement activities in the department.
Timely attendance.
Other duties as assigned.