Kirk’s Trail Tire in Lethbridge is looking for an experienced Mechanical Service Writer to join our team. This role is the link between our customers and our mechanics — making sure every job is quoted, scheduled, and completed smoothly.

Key Responsibilities:

• Greet customers and assess their service needs.
• Provide accurate quotes and explain required repairs or maintenance.
• Schedule service appointments and manage work order flow.
• Communicate clearly with customers about timelines and costs.
• Work closely with mechanics to ensure they have the correct parts and information.
• Handle parts purchasing and inventory as required.
• Maintain strong customer service and build lasting relationships.

Qualifications:

• Previous experience as a Service Writer, Service Advisor, or in a related mechanical/automotive role (required).
• Strong customer service and communication skills.
• Solid mechanical knowledge to understand and explain repair needs.
• Ability to organize workflow, multitask, and stay on top of scheduling.
• Experience with parts purchasing and ordering.
• Computer skills for invoicing, quoting, and scheduling systems.
• Valid driver’s license.

What We Offer:

• Competitive wages based on experience.
• Full-time, stable position.
• Health and dental benefits (after probation).
• Supportive team environment.
• Opportunity to grow with a locally owned, well-established shop.

Job Types: Full-time, Permanent
Pay: $18.00-$26.00 per hour

Benefits:

• Dental care
• Extended health care
• Store discount

Work Location: In perso

• Greet customers and assess their service needs.
• Provide accurate quotes and explain required repairs or maintenance.
• Schedule service appointments and manage work order flow.
• Communicate clearly with customers about timelines and costs.
• Work closely with mechanics to ensure they have the correct parts and information.
• Handle parts purchasing and inventory as required.
• Maintain strong customer service and build lasting relationships