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Medfinancial - EBO - Financial Advocate-Knoxville Onsite-Close Date 1/26/20 at Edfinancial Services LLC
, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Financial Counseling, Healthcare Collections, Communication Skills, Teamwork, Computer Literacy, Typing Skills, Multitasking, Attention to Detail, Positive Attitude, Work Ethic, Professionalism, Schedule Adherence, Bilingual Skills, Outbound Calls, Quality Assurance

Industry

Higher Education

Description
Description General Purpose of Job Medfinancial is a fast-growing company that provides excellent customer service to our healthcare clients and their patients who are seeking to resolve their healthcare obligations. You will work with patients, hospitals, physician groups and will acquire a lot of great experience in customer service, financial counseling, and healthcare collections. A Financial Advocate provides excellent customer service to the hospital’s clients and to borrowers. Duties and Responsibilities (Daily and Monthly) Financial Advocates are on the phone throughout the workday with some back-office responsibilities. Counseling patients on their healthcare invoices for collection purposes. Answering inbound calls, Completing manual outbound calls Working on outbound auto dialers. Additional duties as assigned to meet our company objectives of customer service in a patient centric manner. Excellent written & oral communication skills with an attention to detail. Work and communicate in a team environment. Team Player while being able to work independently. Computer literacy and accurate & efficient typing skills are a must. The ability to multitask and work in various computer systems simultaneously. Meet or exceed Quality Assurance standards on a daily, weekly, monthly, basis. Positive attitude, work ethic, and professionalism. Schedule adherence. Education Requirements High School Diploma Required (associate degree Preferred) Hours of Operation Monday-Thursday 8am-7pm Friday-8am-6pm Requirements Must work onsite at our office in Knoxville, TN Bilingual agents are needed as well High School Diploma required (Associates Degree Preferred) Intermediate computer skills required Excellent oral, grammatical, written, and multi-tasking skills
Responsibilities
Financial Advocates provide excellent customer service to patients regarding their healthcare invoices and assist in collection efforts. They are responsible for answering inbound calls, making outbound calls, and ensuring quality assurance standards are met.