Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.
Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.
We’re growing quickly, and we’re looking for a process-oriented and data-minded Media Research Specialist to join our team and make a big impact.
As a Media Research Specialist, you’ll be working within the Editorial team on a database that curates hundreds of millions of data points with the most up-to-date information on journalists and media outlets across digital, print, podcasts, newsletters and social media. You should be excited about working in the constantly evolving media industry. You’ll be a great fit for this role if you’re a rabid consumer of information, see challenges as a puzzle to solve, and love helping others.

WHAT YOU’LL DO:

• Grow and maintain Muck Rack’s database of journalists and content producers and hit metric-based goals around growth and quality
• Serve as a “go-to” person for user queries relating to our database and services
• Become familiar with the public relations and journalism industries
• Work closely with product and tech teams to improve our platform
• Explore the many growth opportunities that stem from the responsibilities you’ll have within the team

HOW SUCCESS WILL BE MEASURED IN THIS ROLE:

• Response time to user issues
• Number of requests closed
• Quick mastery of internal tools
• Ability to suggest ideas for process improvements

IF THE DETAILS BELOW DESCRIBE YOU, YOU COULD BE A GREAT FIT FOR THIS ROLE:

• 0-2 years of professional experience (research and/or customer service experience, including internships, is preferred)
• Attention to detail and a preference for process and structure
• You love and understand journalism/media and have a background in media, public relations, customer service, and/or research
• Mountains of data don’t intimidate you - instead they make you curious to dig deeper
• You’re a quick study and aren’t afraid to think outside of the box to get things done more efficiently
• Excellent communication skills, both written and verbal - you’re equally comfortable drafting an email, jumping on the phone, and presenting to large groups
• Familiar with the tools we use (i.e. Google Apps, Intercom, Slack, etc.) and can learn to use new tools quickly
• You can’t help but be organized, and you prioritize and manage your time well

Below you’ll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 minute screening call (often takes less time)
• 1 hour peer panel interview with several team members
• Skills assessment (1 hour max)
• Peer interviews with several team members
• Final call(s) with executive team member(s