Mediation Officer at Catch22

Little Melton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

26097.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mediation, Conflict Resolution, Facilitation, Neutrality, Confidentiality, Impartiality, Assessment, Documentation, Stakeholder Communication, Case Record Keeping, Dispute Prevention, Best Practices, Flexibility, Creativity, Driving License

Industry

Non-profit Organization Management

Description

Company Description Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We have been at the heart of public service delivery for over 200 years, designing and delivering services that transform disadvantaged lives and build stronger communities. We achieve this in two ways. Firstly, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda. Our Community Mediation Service aims to provide a service that helps people find long lasting, realistic solutions to the conflicts affecting their lives and to support public services and local authorities by stopping disputes from escalating and reducing the need for enforcement action. We are a person centred service that aims to give people the best possible chance of good outcomes and have to be flexible and creative in the way we work. Job Description We are seeking a skilled and empathetic Mediation Officer to join our organisation. In this role, you will serve as a neutral facilitator in resolving disputes and conflicts between parties. You will utilise your expertise in conflict resolution to help individuals and organisations reach mutually acceptable agreements while maintaining professionalism and confidentiality throughout the mediation process. Facilitate mediation sessions between disputing parties, ensuring a balanced and neutral environment Conduct thorough assessments of disputes to understand underlying issues and develop appropriate resolution strategies Prepare comprehensive mediation documentation, including agreements, settlement terms, and case summaries Guide parties through the mediation process, explaining procedures and expectations clearly Maintain strict confidentiality and impartiality throughout all mediation proceedings Communicate effectively with stakeholders, including clients, legal representatives, and organisational staff Document mediation outcomes and maintain detailed case records in compliance with organisational standards Analyze conflict patterns and provide recommendations for dispute prevention Stay current with mediation best practices, legal requirements, and procedural updates Provide support and guidance to parties on implementing agreed-upon resolutions Click here to see the full job description Qualifications Mediation certification or formal mediation training from a recognised institution Full Driving license Additional Information Salary Pro Rata £26,097 actual £5,219.40 Hours of work 7.4 Flexibility will be needed over a five-day period, Monday to Friday depending on the needs of the service and client group. Contract Permanent Location This role will be based from home with some travel required around Norfolk to meet the needs of the service and client group. See the benefits of working for Catch22 here. Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised. At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live. Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked. See the benefits of working for Catch22 here. Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised. At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live. Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked. Please note, we will conduct an online search as part of our due dilligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media. If you are applying for this role and are care experienced/care leaver, Catch22 offers a mentor to assist with the application process. Please contact [email protected] if you would like to find out more about this support. This information will not be passed to the team recruiting for this position. For more information about the Propel Programme and a guide for candidates who wish to join the programme, please see here. You can also watch an animation on the programme here. Catch22’s Commitment to Ban the Box Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information. Contract type: Part time - permanent Department: Young People & Families Service type: Norfolk Mediation

Responsibilities

The Mediation Officer will serve as a neutral facilitator, conducting mediation sessions between disputing parties to help them reach mutually acceptable agreements. This includes assessing disputes, preparing necessary documentation, and maintaining strict confidentiality and impartiality throughout the process.