Mediation Specialist at Idaho Housing and Finance Association

Boise, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

0.0

Posted On

30 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mortgage Servicing, Loss Mitigation, Foreclosure Prevention, Case Management, Financial Analysis, Negotiation, Regulatory Compliance, Communication, Critical Thinking, Organization

Industry

Financial Services

Description

Description WE ARE HIRING! We are seeking a knowledgeable and detail-oriented Mediation Specialist to join our Loan Servicing team. In this role, you will support foreclosure prevention efforts by managing borrower mediation cases, coordinating with internal and external partners, and identifying effective loss mitigation solutions. The ideal candidate will have strong communication and analytical skills, experience in mortgage servicing or loss mitigation, and a passion for helping borrowers navigate challenging financial situations. In This Role, You Will: Manage a portfolio of borrower mediation cases while ensuring compliance with investor, regulatory, and state mediation requirements Serve as the primary point of contact for borrowers, attorneys, mediators, and internal departments throughout the mediation process Prepare and review mediation packages, financial documents, loan histories, and loss mitigation evaluations for accuracy and completeness Analyze borrower financial information and negotiate appropriate workout solutions, including loan modifications, repayment plans, and other retention options Participate in virtual mediation sessions as the servicer’s representative and communicate outcomes and next steps to all parties involved Monitor deadlines, document case activity within servicing systems, and collaborate with foreclosure, legal, compliance, and loss mitigation teams on escalated cases At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans. Requirements 2+ years of experience in mortgage servicing, loss mitigation, foreclosure, or mediation-related roles required Experience working with foreclosure mediation programs strongly preferred Familiarity with GSE, FHA, VA, and investor loss mitigation guidelines preferred Strong verbal communication, organizational, and critical thinking skills Ability to manage multiple deadlines and priorities with a strong sense of urgency and attention to detail HUD Counseling Certification preferred

Responsibilities

Manage a portfolio of borrower mediation cases to support foreclosure prevention and identify effective loss mitigation solutions. Coordinate with borrowers, attorneys, and internal teams to negotiate workout options and ensure regulatory compliance.