Medicaid Provider Relationship Account Manager-Hybrid to Indianapolis at Professional Management Enterprises

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

46.0

Posted On

12 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Customer Service, Problem Solving, Analytical Skills, Facilitation, Oral Communication, Written Communication, Interpersonal Communication, Provider Relations, Conflict Resolution, Healthcare Administration, Project Coordination

Industry

Professional Services

Description

Description BKG Enterprises is seeking a Medicaid Provider Relationship Account Manager responsible for providing quality, accessible, and comprehensive service to the company's provider community. The role involves developing and maintaining positive provider relationships through regular on-site and/or virtual visits, communicating administrative and programmatic changes, and facilitating education and the resolution of provider issues. Work Location: The Medicaid Provider Relationship Account Manager position may involve a mix of on-site and remote working environments based on the organization’s policies and the specific requirements of the job. Salary: $40.00-$46.00/hr. Responsibilities: Develop and maintain positive relationships with the provider community by conducting regular on-site and/or virtual/digital visits. Communicate administrative and programmatic changes to providers. Facilitate education and resolve provider issues promptly. Serve as a knowledge and resource expert regarding provider issues impacting provider satisfaction and network retention. Research, analyze, and coordinate prompt resolutions to complex provider issues and appeals through direct contact with providers and internal matrixed partners. Collaborate within a cohort of internal matrix partners to triage issues and submit work requests. Manage a portfolio of providers within a defined cohort. Coordinate Joint Operation Committees (JOC) with provider groups, driving meetings to discuss issues and changes. Assist with Annual Provider Satisfaction Surveys, implement required corrective action plans, and monitor educational activities, contract questions, and non-routine claim issues. Coordinate communications on administrative and medical policy, reimbursement, and provider utilization patterns. Conduct proactive outreach to support the understanding of managed care policies and procedures, as well as various initiatives and programs. Participate in external Provider Townhalls/Seminars and attend State Association conferences (e.g., MGMA, AFP, AAP, HFMA). Identify and report on provider utilization patterns that impact the quality of service delivery. Research issues that may impact future provider contract negotiations or jeopardize network retention. Requirements Requires a Bachelor’s degree. Minimum of 3 years of customer service experience, including 2 years in a healthcare or provider environment. Or any combination of education and experience which provides an equivalent background. Excellent oral, written, and interpersonal communication skills. Strong problem-solving, facilitation, and analytical skills. Ability to travel as required. The Medicaid Provider Relationship Account Manager position may involve a mix of on-site and remote working environments based on the organization’s policies and the specific requirements of the job.

Responsibilities

Develop and maintain positive relationships with the Medicaid provider community through on-site and virtual visits. Resolve complex provider issues, coordinate Joint Operation Committees, and communicate administrative or programmatic changes.