About the role

This is a varied and hands-on position supporting the daily operations of a busy specialist gastroenterology practice. You will play an important role in ensuring patients receive a professional, friendly and efficient experience from their first point of contact through to their appointment and follow-up care.

Key responsibilities

• Managing incoming calls, patient enquiries and appointment bookings
• Welcoming patients and providing professional, compassionate service
• Processing referrals, maintaining patient records and managing medical correspondence
• Managing patient billing, payments and Medicare and private health fund processes
• Coordinating hospital bookings and theatre lists, including associated administration
• Liaising with GPs, hospitals, specialists and other healthcare professionals
• Maintaining accurate documentation and patient confidentiality
• Assisting with general clinic administration and supporting the team wherever needed

About you

• A minimum of two years' experience as a medical receptionist in a GP/Specialist clinic
• Excellent organisational skills and strong attention to detail
• The ability to work efficiently under pressure and manage competing priorities
• A proactive attitude and the confidence to use your initiative without needing constant direction
• Reliability, punctuality and a strong work ethic
• A positive, team-oriented approach and a willingness to help wherever needed
• Excellent communication and interpersonal skills
• Confidence using computers, medical software and general office technology
• A professional and compassionate approach to patient care
• Experience with Genie or Clinic to Cloud medical software will be highly regarded but is not essential

About us

Schneider Health is a gastroenterology practice based in Frankston, committed to providing high-quality, patient-focused care. Our team works in a fast-paced environment where professionalism, efficiency and collaboration are essential to delivering an excellent patient experience.

Benefits

• Full-time hours, commencing on a casual basis
• The opportunity to progress to permanent employment based on performance and suitability
• The opportunity to develop your skills within a specialist gastroenterology practice
• A varied role where initiative, teamwork and a positive attitude are valued