QUALIFICATIONS:

• No pre-requisite education is required however qualifications are seen favourably.
• Preference for certificate 4 or Diploma in Health Administration/Business Administration or proven experience in a similar role, preferably within a healthcare setting.
• Excellent organisational and multitasking abilities.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office, Google Docs, Google Sheets and experience in practice management software. Nookal experience favoured but not required.
• Ability to work independently and as part of a team.
• Knowledge of healthcare regulations and billing procedures is a plus.

ROLE OVERVIEW:

South Coast Foot Surgery is seeking a casual medical receptionist with other duties in marketing to support or surgeon and current team throughout our business. This position is a casual position with Tuesday and Thursday shifts from 9am-2pm and extended for holiday cover.
This role ensures the smooth operation of the practice with front end and behind the scene input, with responsibilities including administrative duties, patient coordination, marketing support including video editing and supporting our specialist. A background in marketing is not expected. A strong IT understanding, use of electronic medical record software and previous experience in health or medical clinics is seen favourably.

KEY RESPONSIBILITIES:

• Manage patient scheduling, appointments, and follow-ups with support from other staff.
• Handle patient inquiries and provide excellent customer service.
• Maintain accurate patient records and manage billing and invoicing processes.
• Liaise with healthcare providers, suppliers, and other stakeholders.
• Ensure compliance with healthcare regulations and standards.