Medical Administration Officer

at  Icon Group

SKILLS & EXPERIENCE:

• Previous experience in a hospital, medical practice, or day procedure reception (electronic practice management systems experience highly desirable)
• Strong understanding of medical reception, radiation oncology, or inpatient services
• Ability to manage time efficiently, work independently, and collaborate with a team
• Excellent communication and problem-solving skills, especially in sensitive situations
• Competence with Windows-based programs such as Email and Word
• Basic knowledge of medical billing and health insurance claims (Medicare, Private Health Insurance, and DVA)

ABOUT THE ROLE:

We’re looking for two motivated Medical Administration Officers to join our dynamic team at the Icon Cancer Care Centre in Midland. This isn’t your typical admin role – you’ll be the key contact for patients as they receive life-changing care. Your support will be essential in ensuring their journey runs smoothly, from initial appointments to billing and discharge.
This position offers the chance to work in a fast-paced and meaningful environment, providing secretarial and reception support across our Surgical, Radiation Therapy, Oncology, and Haematology departments. It’s not just about managing paperwork – it’s about being part of a team that truly impacts the lives of patients and their families.

KEY RESPONSIBILITIES:

• Be the warm and friendly face that welcomes patients and collects their details
• Coordinate and schedule critical treatment appointments
• Manage and triage referrals for surgery, radiation, and medical oncology treatments
• Answer patient queries with empathy, both in person and over the phone
• Ensure all billing is processed accurately and handle daily banking with precision
• Track patient progress through their treatment, making sure administrative needs are handled smoothly
• Maintain organized, up-to-date patient records
• Be familiar with medical terminology and health claims processes, including Medicare, Private Health Insurance, and DVA