Full job description

Medical Administration Officer | Permanent Part Time

Melbourne Orthopaedic Group

About Us

Melbourne Orthopaedic Group (MOG) is a leading orthopaedic practice, home to a team of highly regarded surgeons and physiotherapists.

About the Role

We're looking for a warm, organised and proactive Medical Administration Officer to join our team on a permanent part-time basis (30 hours per week). As the first and last point of contact for our patients, you'll play a vital role in shaping their experience with the practice while providing essential administrative support to our Practitioners.

Hours will vary across a 7:30am–5:30pm window, so flexibility around shift times is important.

You will work closely with patients, referring doctors, fellow staff, suppliers and other health professionals in a fast-paced, collaborative environment.

Key Responsibilities

• Warmly greet and assist patients, clients and visitors
• Answer and manage phone enquiries promptly and professionally
• Monitor and action email correspondence daily
• Manage the appointment diary, including waitlists and schedule changes
• Prepare and stock treatment rooms ready for each session
• Process patient payments and financial transactions, including HICAPS, Workcover, TAC and Telehealth billing
• Provide basic IT support as needed

About You

• Excellent communication and interpersonal skills
• Confident using practice management systems, word processing and spreadsheets
• A genuine, empathetic approach to patient care
• Strong time management and the ability to prioritise in a busy environment
• Adaptable and calm under pressure, with sound judgement in handling difficult situations
• Comfortable working both independently and as part of a team
• Prior experience in a medical, allied health or similar customer-facing administrative role highly regarded

Why Join Us?

• Permanent part time role with consistent, varied hours
• Supportive, collaborative team environment
• Be part of a well-established and respected orthopaedic practice
• Play a genuinely front-and-centre role in patient experience
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