Key responsibilities

• Welcoming patients and visitors in a friendly and professional manner
• Managing appointments, phone calls, enquiries and correspondence
• Maintaining accurate and confidential patient records using practice management system
• Processing patient accounts, payments, receipts and EFTPOS transactions
• Debtor management and daily banking reconciliation
• Liaising professionally with hospitals, general practitioners, pathology providers, diagnostic imaging providers, pharmacies, allied health providers and other healthcare organisations
• Booking surgery and theatre lists
• Managing referrals, reports, scanning, filing and general medical administration
• Supporting doctors, midwives and the wider clinical team
• Assisting with practice operations, stock management and general administration
• Assistance in clinical duties and chaperoning, e.g. handling of clinical specimens and use of PPE

About you

• Previous experience in medical administration or reception, ideally within a specialist practice
• Confident with medical software and electronic records; Gentu experience highly regarded
• Excellent organisation, attention to detail and ability to manage competing priorities
• Warm, professional and compassionate communication with a strong patient focus
• High level of confidentiality, professionalism and discretion
• Ability to work independently and collaboratively within a busy team
• Reliable, proactive and committed to delivering exceptional patient care
• Willingness to learn specialist Obstetrics & Gynaecology processes and terminology