About the role

You'll be the first point of contact for patients and referring doctors: often the calm, reassuring voice on the phone for someone who's anxious about a diagnosis or a procedure. Behind the scenes, you'll keep the practice running smoothly. Most of your work is done remotely from a supplied laptop, with 5 half-days at the Wesley Clinic rooms each fortnight — the rest is for working from home on a regular schedule within weekdays, 8:30am–4:00pm (with lunch break), $35–$45 per hour depending on experience. Available as one near-full-time position, or split across two part-time roles. To apply, please send your resume and a short cover letter by 21/10/2026.

Key responsibilities

• Manage clinic bookings, procedure scheduling and theatre lists
• Answer calls and respond to patient enquiries with care and professionalism
• Coordinate referrals, correspondence and patient reminders
• Process Medicare, DVA, private health fund and gap payments (Gentu/Eclipse)
• Maintain accurate, up-to-date digital patient records
• Liaise with referring doctors, radiology, lung function and sleep study providers

About you

• A genuine people person who finds it rewarding to support patients and their families through a challenging time
• Self-motivated and comfortable working independently at home, without needing close long-term supervision
• Strong administration background; medical admin experience desirable but not essential
• High attention to detail and able to juggle competing priorities
• Discreet, trustworthy and comfortable handling confidential information
• Tech-savvy, proficient in MS Word/Excel; experience with Gentu/Eclipse a bonus
• Calm under pressure and adaptable — while still a genuine team player when you're on-site
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