About the job

Company Description ArthroBiologix Inc. is committed to providing up-to-date treatment options that aim for the best possible outcomes for each condition treated. The team is dedicated to continuous improvement, using evidence-based practices to guide clinical decision-making and patient care. ArthroBiologix Inc. offers a collaborative environment where research, development, and patient-focused care are closely integrated. Prospective team members can expect to join a forward-thinking clinic that values innovation and high-quality service.

Role Description The Medical Administrative Assistant is a full-time, on-site role based in Hamilton, ON. This role is responsible for greeting and registering patients, answering and directing phone calls, scheduling appointments, and managing patient records and documentation. Daily tasks include updating electronic and paper files, handling referrals, coordinating with clinical staff, and processing forms and correspondence. The Medical Administrative Assistant ensures efficient front-desk operations, supports billing and insurance-related paperwork, and maintains a professional and welcoming environment for patients and visitors. This position works closely with medical and administrative teams to support smooth clinic operations and consistent patient commu

nication.

Qualifications

• Candidates should possess strong Phone Etiquette and Customer Service skills to manage patient inquiries and provide a professional, supportive experience.
• Candidates should possess basic Medical Terminology knowledge to accurately understand clinical documentation and communicate effectively with healthcare professionals.
• Candidates should possess Administrative Assistance capabilities, including scheduling, record management, and basic office software proficiency.
• Candidates should possess clear and professional Communication skills for interacting with patients, families, and multidisciplinary team members.
• Relevant qualifications such as a medical office administration diploma or equivalent experience in a healthcare setting.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in an extremely fast-paced clinical environment.
• Experience with electronic medical record (EMR) systems and familiarity with privacy and confidentiality regulations.
• Ability to work collaboratively, demonstrate rel
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