Duties

• Welcome patients, manage check-in and check-out, and maintain an organized front desk.
• Answer and route calls using multi-line phone systems; respond to routine inquiries and relay messages appropriately.
• Schedule, confirm, and update appointments while coordinating with clinical staff.
• Maintain accurate patient records and update electronic medical records in accordance with office procedures and privacy requirements.
• Assist with forms, document preparation, filing, scanning, and other administrative tasks.
• Verify and update patient information and help keep records complete and current.
• Communicate professionally with patients, providers, and colleagues.
• Support the smooth flow of daily office operations and help maintain a clean, orderly reception area.

Skills

• Previous medical office experience, dental office experience, or dental receptionist experience is preferred.
• Office experience or administrative experience is an asset.
• Familiarity with electronic medical records; experience with Oscar Pro
• Knowledge of medical terminology is preferred.
• Experience with Dentrix is beneficial, particularly in a dental setting.
• Strong customer service, communication, organization, and attention-to-detail skills.
• Ability to handle sensitive information discreetly and follow established privacy procedures.
• Comfort using computers, scheduling tools, and multi-line phone systems.