Location: On site | Position Type: Full-Time
Are you passionate about providing outstanding patient service and have a background in healthcare administration? We are seeking a Medical Receptionist to join a leading ophthalmology practice. In this fully remote role, you will be the first point of contact for patients, responsible for scheduling appointments, verifying insurance, conducting follow-ups, and supporting the clinical and administrative teams. Your work will directly impact the quality of patient care by ensuring smooth communication and operational efficiency throughout the patient journey.

• Answer incoming calls in a professional and courteous manner.
• Schedule, confirm, and reschedule appointments using electronic health record systems.
• Verify insurance coverage and obtain pre-authorizations when required.
• Handle medical record requests and ensure compliance with privacy regulations.
• Conduct appointment reminders, patient follow-ups, and reactivation outreach.
• Support patient billing follow-ups with a respectful and service-oriented approach.
• Educate patients pre-surgery and collect feedback post-procedure to enhance care quality.
• Maintain accurate and timely documentation of all patient interactions.
• Collaborate with clinical, billing, and administrative teams to deliver seamless service.