At Columbia Mental Health, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a Prescriber Medical Administrative Assistant (Medical Assistant), you’ll be an essential part of our clinical support team.
As the heart of our clinics - providing support for our clients as well as our team members, your responsibilities will range from handling client calls by answering questions, finding solutions to issues, scheduling, answering concerns or complaints and providing essential information. Prescriber Medical Administrative Assistants have superior customer service skills and professionalism, and an ability to multi-task, be conscientious and compassionate to clients and staff.
Columbia Mental Health team members are highly motivated by working as part of a collaborative cohesive team in a fast-paced environment. These team members are champions of protecting sensitive information, complying with HIPAA, and are skilled at maintaining composure and professionalism in all situations.

Qualifications:

• High school diploma or equivalent
• Excellent communication skills (written and verbal) and ability to work well with a team, especially in stressful situations.
• Patient and empathetic attitude as well as adaptable and flexible
• Strong time management skills, detail oriented and organizational skills
• Computer skills, familiarity with Google Drive
• Phone skills, including familiarity with complex or multi-line phone systems.
• Maintain client trust and protect operations by keeping client care information confidential.
• Creating a safe, productive work environment that is client focused.
• Possess desire to do a thorough job in a fast-paced environment, must be detail oriented and highly organized.
• Ability to maintain professional appearance and demeanor, and interface well with clients and teammates in a mental health setting.
• Ability to complete other office tasks as needed.
• Customer service skill

• Answer phones and take clients’ calls and provide professional, accurate, satisfactory answers to their questions and concerns.
• Guide client through troubleshooting for telehealth appointments.
• Call insurance for prior authorization and copay information.
• Assist providers in administrative tasks.
• Answer general questions about the practice and services provided.
• Answer internal communication questions.
• Coordinate care between clients and providers.
• Schedule client appointments
• Call in prescriptions to the pharmacy as needed and work on meds prior authorizations.
• Collaborate with other team members and locations to provide excellent customer service.
• Help train new team members as needed.
• Prepare client files for providers.
• Provide overall psychiatric provider and site support in conjunction with Site Coordinators
• Own and manage medication logbook and download prescription monitoring report each day for review.
• Help support therapists and psychiatric providers on managing waitlists.
• Must maintain a professional dress code at all times.
• Help coordinator coverage when short staffed.
• Order and maintain all office supplies.
• Work with and Support Clinical Directors and RDO with new initiatives and rollouts.
• Help to train new employees and orient new staff (day one welcome)
• Ensure all office processes and policies are being followed.
• Works closely with RDO on overall site management
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent
• Excellent communication skills (written and verbal) and ability to work well with a team, especially in stressful situations.
• Patient and empathetic attitude as well as adaptable and flexible
• Strong time management skills, detail oriented and organizational skills
• Computer skills, familiarity with Google Drive
• Phone skills, including familiarity with complex or multi-line phone systems.
• Maintain client trust and protect operations by keeping client care information confidential.
• Creating a safe, productive work environment that is client focused.
• Possess desire to do a thorough job in a fast-paced environment, must be detail oriented and highly organized.
• Ability to maintain professional appearance and demeanor, and interface well with clients and teammates in a mental health setting.
• Ability to complete other office tasks as needed.
• Customer service skills