The Administrative Assistant fulfills the following responsibilities by utilizing knowledge of medical terminology and administrative procedures in a family health team setting.

JOB QUALIFICATIONS

• Proof of graduation in secretarial and medical terminology studies from a recognized Canadian Community college. Knowledge of medical terminology and anatomy as well as diagnoses/procedures codes within the medical field.
• Minimum of two years recent experience in a physician’s office or an equivalent health care setting.
• Experience in a multidisciplinary health care setting would be considered an asset.
• Excellent written, verbal and interpersonal communication skills are essential.
• High level of organizational and time management skills and ability to multi-task.
• Ability to work under pressure, with interruptions and still meet deadlines.
• Ability to work both independently and as a team player.
• Ability to work flexible hours, including evenings or weekends.
• Proficiency using information technology, email, and a variety of software programs. Excellent typing skills, and proficiency in Microsoft Word and Excel is essential.
• Experience and interest in using client scheduling software is an asset.
• Experience using a multi-line telephone system with excellent telephone communication skills including the ability to take clear and accurate messages.
• Professional grooming and presentation.
• Ability to act with patience, tact and discretion.
• Respect and understanding of privacy and confidentiality.
• French language proficiency (written and verbal) would be considered an asset.
• Employment is subject to a criminal records check.This position description is intended to provide only basic guidelines for meeting the requirements of the position. Responsibilities, skills and working conditions may change as needs evolve.
• The Employee will provide proof of up-to-date vaccinations and/or proof of immunity against the following diseases before starting employment with the PCFHC: measles, mumps, rubella, tetanus, diphtheria, pertussis, chicken pox, hepatitis B and COVID-19.
  Job Types: Part-time, Permanent
  Pay: $19.71-$21.80 per hour
  Expected hours: 37.5 per week

Benefits:

• Company pension

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Monday to Friday

Work Location: In person
Application deadline: 2025-08-1

• Answers telephone calls and assess urgency of call. Directs caller to appropriate person.
• Greets patients and visitors and directs accordingly. Updates patient information, including patient name, address and demographic information. Rosters patients as required.
• Assists patients with the completion of forms as necessary.
• Schedules patient appointments. Notifies patient of changes/cancellations as required.
• Books diagnostic tests and appointments for patients at hospitals and other medical facilities.
• Reviews and calculates payments and maintains all payment records. Receives and processes payments and posts all charges. Performs reimbursement follow up.
• Prepares and submits insurance claims for reimbursement.
• Enters, verifies and submits billing information.
• Obtains patient charts, medical records and lab reports and verifies for completeness. Copies, distributes and files patient charts, medical records and reports.
• Compiles and posts information on standard forms.
• Maintains logs and records of activities and prepares routine summaries as necessary.
• Utilizes computer to input and retrieve appointment data and patient information and produce reports.
• Prepares correspondence and performs other word processing duties.
• Telephones, faxes and e-mails a variety of material.
• Sorts, screens and distributes incoming mail.
• Performs clerical and other administrative functions incidental to clinical reception activities.