About Our Company: Here at ROMTech, we’ve created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. We are now looking for a customer centric Patient Coordinator for a full-time, onsite, (Clearwater, FL) 3+ months contract to support patients through the prescription-to-delivery process of our rehabilitative medical device. This role is essential in ensuring a smooth, positive experience while driving patient engagement and successful treatment outcomes.

REQUIREMENTS

• 2+ years in patient onboarding/enrollment (healthcare preferred)
• 1+ year telehealth experience (preferred)
• Strong communication, empathy, and problem-solving skills
• Familiarity with DME, insurance processes, CRM, EHRs, and MS Office
• Ability to sit at a computer terminal for an extended period.
• Moderate noise (i.e., phone calls, online meetings, computer audio)

While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.

• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing people@romtech.com.
We are an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.
Job Types: Full-time, Temporary
Pay: $22.00 per hour

Experience:

• Medical administrative support: 1 year (Required)
• EMR systems: 1 year (Required)
• Attention to detail: 1 year (Required)
• Medicare: 1 year (Preferred)
• HIPAA: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Clearwater, FL 33759 (Required)

Work Location: In perso

KEY RESPONSIBILITIES

• Educate & Motivate: Explain device benefits and provide motivational support to encourage treatment adherence.
• Patient Support: Address questions and concerns via phone/email; conduct follow-ups to ensure satisfaction.
• Problem-Solving: Resolve delivery, billing, and technical issues by coordinating with internal teams.
• Logistics Coordination: Schedule deliveries/pickups with 3PL partners and resolve conflicts as needed.
• Compliance & Documentation: Maintain accurate records and stay current with healthcare regulations.

While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.

• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required