Medical Administrative Assistant (Telehealth, Remote EU) at Medvidi

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Medical Administration, Healthcare Operations, Communication Skills, Healthcare Workflows, Medical Terminology, Attention to Detail, Fluency in English, Fluency in Russian, Telehealth, Mental Health, CRM Systems, EMR Systems, Prescription Management, Problem-Solving, Analytical Skills

Industry

Hospitals and Health Care

Description

At MEDvidi, we are revolutionizing mental health care by making it more accessible and affordable across the United States. Our mission is to eliminate barriers to mental health support, ensuring that everyone can access the care they need. We are expanding our operations in the EU and building a dedicated European Customer Experience team. We are looking for an experienced Medical Administrative Assistant who will support healthcare providers and existing patients, while also contributing to the development of workflows and best practices for our EU operations. This role sits at the intersection of patient support, provider coordination, and clinical administration. You will work closely with patients, providers, and internal teams to ensure smooth telehealth operations, high service quality, and timely resolution of day-to-day operational issues. This is a hands-on, communication-heavy role with real impact on patient experience and provider satisfaction. Requirements Required: 2+ years of experience in customer support, medical administration, or healthcare operations. Experience working with patients and/or healthcare providers. Strong communication skills and ability to handle complex or sensitive cases. Solid understanding of healthcare workflows and medical terminology. High attention to detail and accuracy in documentation. Fluency in English and Russian (spoken and written). Ability to work remotely from the EU on a fixed schedule aligned with GMT-5 (11:00 - 20:00 in the US). Availability for a 5-day workweek (start day may vary based on operational needs) A formal medical or healthcare degree is a plus but not mandatory if you have relevant hands-on experience. Preferred: Experience in telehealth, mental health, or medical tech environments. Familiarity with prescription workflows and pharmacy coordination. Experience working with CRM, EMR, or healthcare platforms. Relevant certifications in healthcare administration. Personal Attributes: Strong skills in patient communication: ability to understand concerns, identify core issues quickly, make confident decisions, and respond with clarity and care. High attention to detail and accuracy. Strong problem-solving and analytical skills. Ability to remain calm, professional, and service-oriented, even in challenging interactions. Reliable, organized, and adaptable to shifting priorities. Technical Competencies: Healthcare platforms, CRM systems, and EHR. Communication tools (phone, email, chat, Intercom, Slack). Prescription management software. Documentation and reporting tools. Google Workspace; Amazon Workspaces. Reliable high-speed internet (min. 20 Mbps) + backup connection. Quiet, dedicated home office with proper equipment. Responsibilities Provider Support Management: Serve as the primary support contact for assigned healthcare providers. Monitor and respond to provider inquiries through internal communication channels. Prioritize and resolve provider concerns in a timely manner. Maintain ongoing communication with clinical leadership regarding provider needs and issues. Assist providers in sustaining efficient and compliant clinical workflows. Patient Care Coordination: Manage incoming patient communications via phone, email, and chat. Coordinate follow-up appointments, medication requests, and care-related actions. Process and document patient inquiries using standardized templates and protocols. Facilitate verification processes and ensure accurate data collection. Update and maintain patient documentation within electronic medical record systems. Pharmacy Operations: Coordinate pharmacy updates and prescription-related changes. Document medication concerns directly in the patient's medical records. Assist in the processing of electronic prescriptions and related tasks. Act as a liaison among providers, patients, and pharmacies. Ensure all prescription information is accurate and current. Clinical Administration: Maintain accurate and up-to-date documentation within CRM and EMR systems. Process intake verifications and manage appointment scheduling. Support the creation and management of electronic prescriptions (eRx). Collaborate with the billing/refund team to resolve patient account issues. Complete daily priority tasks within established timelines and operational guidelines. Why Join MEDvidi: A chance to contribute to a high-impact, product-driven company in the medical tech space. Clear growth opportunities and a competitive compensation package. Fully remote collaboration from any EU country under a B2B model. Health insurance is available after the probation period. Sports & wellness compensation. 19 paid vacation days annually. 4 additional wellness days each year. Paid sick leave for the first 5 working days. Thoughtful gifts for key life events. Personalized English lessons through Preply. Ready to make an impact? Send us your profile - let’s build something meaningful together.

Responsibilities

The Medical Administrative Assistant will support healthcare providers and patients, ensuring smooth telehealth operations and high service quality. Responsibilities include managing patient communications, coordinating follow-up appointments, and maintaining accurate documentation.