About Us

At The Disability Group, we do more than provide NDIS services — we help people build better, more independent lives. We're a fast-growing, purpose-driven team delivering Long Term Accommodation, Occupational Therapy reports, in-house supports, and Podiatry to NDIS participants across Australia.

We believe in:

• Steadfast accuracy in progression – doing things properly, every time
• Embracing agility for success – adapting fast in a changing space
• Cultivating empathy for possibility – seeing potential where others don't

If you love connecting with people, enjoy meaningful conversations, and want your work to genuinely matter, you'll feel right at home here.

Clinical Administrator – NDIS Services

Full-Time | $60,000–$65,000 + performance growth - Located in Gregory Hills

We're looking for a organised, empathetic and detail-orientated person who thrives on targets, accountability, and closing meaningful outcomes.

At The Disability Group, this role is the heartbeat of our operations. You will be responsible for keeping services running smoothly while supporting both participants and the sales team.

If you enjoy momentum, structure, and measurable results, you'll do well here.

What You'll Be Responsible For

• Participant Coordination: welcoming participants, handle inbounded enquiries via phone and email, schedule appointments, and maintain a daily clinical calendar with Occupational Therapists
• Clinical Administration: Manage participants records, prepare billing/invoices, follow up on payments and cancellations
• Medical/ Clinical Records: Assist with formatting reporting and case progress information, referring while ensuring strict data privacy and compliance
• Team Collaboration: Work closely with participants and Occupational Therapist, allied health professionals, Support Coordinators, Plan Managers, participants families and supports, and practice managements to support seamless workflow
• Managing support workers and acting as a key operational contact for day-to-day support matters
• Preparing and coordinating support worker rosters to ensure participant supports are delivered as scheduled
• Reviewing and managing support worker timesheets to ensure accuracy and compliance with NDIS guidelines
• Preparing weekly stakeholder and participant reports for internal teams and support coordinators
• Managing incoming phone calls and responding to enquiries from participants, families, and support teams
• Handling operational escalations and resolving issues quickly and professionally
• Completing and managing incident reports in line with NDIS compliance requirements
• Providing calm, empathetic and solution-focused communication when supporting participants, particularly during challenging situations

This Role Is For Someone Who

• Demonstrates:
• ✔ Exceptional attention to detail
• ✔ Strong organisational and time management skills
• ✔ High energy and the ability to adapt quickly
• ✔ Professional communication and strong phone etiquette
• ✔ Empathy when working with vulnerable participants
• ✔ A proactive mindset and strong work ethic

The Challenges

This role requires someone who can:

• Manage high volumes of administrative work while maintaining accuracy
• Navigate complex NDIS plans and funding categories
• Respond quickly to changing participant needs
• Manage multiple communication channels simultaneously
• Maintain professionalism in a high responsibility environment
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