Medical Administrator at I-TeleRAD

Rotorua, Bay of Plenty, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Medical Administration, Appointment Scheduling, Payment Processing, Interpersonal Communication, PC Skills, COMRAD, Time Management, Resilience, Autonomous Working

Industry

Hospitals and Health Care

Description

I-MED Radiology Network’s team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology, our innovative systems, and our imaging and diagnosis. Our clinic in Rotorua is seeking an enthusiastic and talented Administration Assistant to join the team. This is a fixed term part-time opportunity – July 2026- Jan 2027 to work with a fantastic team who continue to develop their operations to achieve outstanding success. What will you be doing? 🤝 Welcome patients and callers while determining and fulfilling their needs, including arranging bookings and providing appointment information 👋 Co-ordinate the booking of any imaging appointments as required 📕 Ensuring reception and patient waiting area is properly maintained ⌨️ Checking patients details and accurately inputting information into company systems ✔️ Confirming patients are aware of any costs and processing payments 🙌 Liaising with clinical staff to ensure appointments run to schedule 📞 Facilitating any further action required to complete the patients visit 🖥️ Organising bookings made via email enquiries and online bookings When and where will you do it? Our clinic reception operates between the hours of 08:00am to 05:00pm, Monday-Friday. Late night & weekend work may be required in the future. This position is for two days per week (Thursday and Friday) and you will also need to have availability to cover annual and sick leave when necessary. You will be given Induction training upon commencement and with additional on the floor support, monitoring and ongoing coaching, feedback, and development. What is on offer? * Competitive remuneration corresponding with experience * Comprehensive induction training and ongoing development * A company uniform provided * Opportunity for professional progression * Be part of a great team with a diverse workday What makes you our ideal candidate? * Experience in providing quality customer experience in a reception (medical preferable) or high volume, complex customer service environment * A pledge to your own performance and commitment to giving quality customer service * Well-developed communication and interpersonal skills and the ability to maintain effective working relationships with all stakeholders * Strong team skills * Good PC and systems skills – experience with COMRAD preferred but not essential * A positive customer focused attitude * The willingness to receive and act on feedback * High levels of resilience and the ability to work autonomously * A self-motivated, reliable, and conscientious approach to your work How do you apply? If this sounds like you, please click the apply link and ensure you attach an up-to-date resume. Due to training requirements and on the job support, and to ensure you have enough contact time to master your role, we prefer that you have no planned extended leave for the first 3 months in the role. If you are looking for the next step in your career and are passionate about the delivery of excellence in medical imaging services to patients, referrers, and the community, we encourage you to apply today. Discover new opportunities and join us on the journey to become the most respected and trusted medical imaging specialists in the world. With over 240 clinics nationally, I-MED Radiology is Australia's largest private diagnostic imaging network offering a comprehensive range of services including CT, MRI, ultrasound, general x-ray, Nuclear Medicine, and a commitment to exceptional standards of patient care. Our vision is to be the most respected and trusted medical imaging specialists in the world. Our purpose is to help save lives and reduce uncertainty.

Responsibilities

The role involves welcoming patients, managing imaging bookings, and processing payments while maintaining the reception area. It also requires coordinating with clinical staff to ensure appointments run on schedule and handling email and online enquiries.