ARE YOU LOOKING FOR AN EXCITING OPPORTUNITY TO JOIN A FRIENDLY AND SUPPORTIVE GP PRACTICE TEAM?

We are looking to recruit an additional member of the Reception / Administration team to join our friendly practice in Topsham, Exeter; on a part time or full time basis.
The hours will be on a rota basis, Monday - Friday, 8am until 6:30pm. There will be the opportunity to work evening and weekend shifts, paid at enhanced rates.
This vacancy is up to full time (37 hours) - Please state in your application how many hours you are ideally looking for.
There will be the expectation for additional overtime shifts at standard pay, plus weekend shifts paid at enhanced rates.

Salary will increase over the 6 month probation period:

• Starting: £12.55/hr
• 3 months to £12.75^
• 6 months IRO £12.85^
• ^provided that probation reviews are passed at both stages.

EXPERIENCE:

• Working knowledge of Windows and MS Office.
• Customer service / Receptionist experience
• Experience of working in a Healthcare is preferred , however full training will be given.
• IT support / excellent knowledge

JOB SUMMARY

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the Practice team.
Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with team members and external agencies such as secondary care and community service providers.
In addition to your administrative duties, you will support the practice team by providing first-line technical support to both clinical and non-clinical teams. Your responsibilities will include troubleshooting IT issues, ensuring the proper functioning of hardware and software, and maintaining smooth operations of our systems, liaising with external IT support as needed.

THIS VACANCY IS NOT SUBJECT TO TIER 2 SPONSORSHIP.

Job Types: Full-time, Part-time, Permanent
Pay: £12.55-£12.85 per hour

Benefits:

• Company events
• Company pension
• Employee discount
• Flexitime
• Free flu jabs
• Free parking
• On-site parking
• Sick pay
• Transport links

Application question(s):

• Are you able to work early shifts (08:00 start) to open the surgery if required?
• Are you able to work late shifts (18:30 finish) to close the surgery?
• This vacancy is up to full time (37 hours per week).

Please state how many hours per week you are ideally looking for, as well as any days that you would be unable to work.

Education:

• GCSE or equivalent (preferred)

Experience:

• SystmOne/EMIS/Vision: 1 year (preferred)
• Healthcare Administration: 1 year (preferred)
• Working in General Practice: 1 year (preferred)
• Practical IT Support (software and hardware ): 1 year (preferred)
• providing relevant technical support : 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Read code data on SystmOne
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patient’s healthcare records as necessary
• Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the appropriate team members
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Provide cover during staff absences
• Scanning of patient related documentation and attaching scanned documents to the patient’s healthcare records
• Complete opening and closing procedures as required
• Support in the management of repeat prescriptions, ensuring they are processed accurately and efficientl