WE ARE LOOKING FOR AN ENTHUSIASTIC AND DEDICATED PERSON TO JOIN OUR TEAM AT DENTON VILLAGE SURGERY.

We are a small, friendly practice situated in rural South Northants, between Northampton and Bedford but also within easy travelling distance of Milton Keynes and Wellingborough.
You must be computer literate with experience of Microsoft Word and Excel, good keyboard accuracy, plus have good hand writing and communication skills. Audio typing skills would be advantageous. Good customer service and telephone skills are essential to be able to deal with patients in a courteous and confidential manner. You must be keen to learn, have a good understanding of confidentiality, be adaptable to the different work required and have a clean and tidy appearance.
Working as part of our busy Admin/Reception team, duties include:
· Meeting and greeting patients
· Answering the telephone
· Booking appointments onto our computerised system
· Updating database records
· Dealing with requests or messages for the doctors and nurses
· Signposting patients to appropriate services
· Secretarial work / clinical coding
· Any other general admin duties as required (e.g. processing post, electronic documents and dealing with online requests and insurances).
Due to the location of the surgery, having a reliable source of transport is essential. Free parking is available on site.

JOB DESCRIPTION

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
All staff at Denton Village Surgery have a duty to conform to the following:

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Action all incoming correspondence of all forms
e. Signpost patients to the correct service
f. Process incoming and outgoing mail
g. Initiating contact with and responding to, requests from patients, team members and external agencies
h. Process referrals to external agencies such as secondary care using the electronic referral system (ERS) (role development/training dependant)
i. Process letters
j. Read code data on Systm One
k. Photocopy documentation as required
l. File and store records as required
m. Data entry of new and temporary registrations and relevant patient information as required
n. Input data into the patient’s healthcare records as necessary
o. Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
p. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team (role development/training dependant)
q. Manage all queries (including administrative queries) as necessary in an efficient manner
r. Carry out system searches as requested
s. Maintain a clean, tidy, effective working area at all times
t. Monitor and maintain the reception area and notice boards
Support all clinical staff and seniors with general tasks as requested.
In addition to the primary responsibilities, the medical administrator will be requested to:
a. Partake in audit as directed by the audit lead
b. Record minutes of meetings as required
c. Support administrative and reception staff, providing cover during staff absences
d. Complete opening and closing procedures in accordance with the duty rota
e. Monitoring of stationery supplies.