Full job description

Medical Receptionist – Busy GP Clinic (Casual with opportunity for regular fixed shifts)

About Us:

Sunnybank Plaza Family Clinic is a busy and well-established general practice committed to providing high-quality healthcare services to our community. We pride ourselves on maintaining a supportive, professional, and fast-paced working environment for both patients and staff.

We are currently looking for a reliable, proactive, and fast-learning Medical Receptionist to join our team long-term.

About the Role:

This role is suited for someone who can think critically, multitask efficiently, and remain calm under pressure in a busy clinic environment. We are not simply looking for someone to answer phones and make appointments — we need someone responsible, organised, and able to independently manage tasks and follow through appropriately.

The role involves front desk reception, administration, and handling sensitive medical documentation. Attention to detail, strong communication skills, and the ability to prioritise tasks are essential.

Candidates with greater flexibility and availability for weekend shifts will be highly regarded. There is opportunity for ongoing regular fixed shifts for the right candidate.

Key Responsibilities:

• Managing a high volume of phone calls, bookings, and patient enquiries Supporting multiple doctors and healthcare providers simultaneously Handling Medicare, billing, EFTPOS, and administrative duties accurately Managing and following up medical documentation requests, including insurance, legal, WorkCover, and medical records requests Ensuring patient confidentiality and accurate documentation handling at all times Liaising professionally with hospitals, specialists, insurance companies, and other healthcare providers Problem-solving and managing unexpected situations independently Maintaining workflow efficiency during busy clinic periods Assisting with general administrative and reception duties

What We Are Looking For:

• Fluent in Mandarin and English (Cantonese is an advantage) Strong critical thinking and problem-solving skills
• Fast learner with the ability to adapt quickly High level of responsibility and attention to detail
• Strong organisational skills and ability to follow tasks through independently Ability to multitask efficiently under pressure Reliable, punctual, and professional work ethic
• Ability to work effectively within a team environment
• Understanding of patient confidentiality and professional communication
• Medical/healthcare administration experience highly regarded
• Applicants studying or with background in nursing, allied health, or healthcare-related fields are preferred

Please note:This is a busy clinic environment and the role is not suitable for applicants who struggle in fast-paced settings or require constant supervision.

Availability Requirements:

• Flexible availability across Monday to Sunday
• Weekend shift availability is essential
• Candidates seeking long-term employment and regular fixed shifts preferred

How to Apply:

Please send your resume and a brief introduction about yourself to:

Application Questions:

• Are you available to work weekend shifts? Please briefly describe your previous administrative or healthcare experience. Describe a time you managed multiple urgent tasks at once.

Language:

• Mandarin & English (Required)
• Cantonese (Preferred but not essential)

Work Authorisation: Australia work rights for at least 2 years

Job Type: Casual

Pay: From $33.00 per hour

Application Question(s):

• Are you able to work on the weekend shifts?

Education:

• Diploma (Preferred)

Language:

• Mandarin (Required)

Work Authorisation:

• Australia (Preferred)
• Work Location: In person