OVERVIEW

SOLICE (www.solice.health) is the first of its kind, full spectrum integrated practice of private GP, therapeutic longevity and medical concierge. We draw on ground-breaking therapies, up-to-date science and traditional high-touch treatments to enrich our Members’ health and deliver true change.
We are a boutique luxury medical concerige companty providing high-quality, patient-centred healthcare combining clinical excellence with an efficient and friendly administrative service. We are seeking a skilled and proactive Lead Administrator to oversee the administrative functions of the practice, supporting smooth day-to-day operations and enabling our clinical team to focus on delivering exceptional patient care.

ROLE SUMMARY

The Lead Administrator plays a key role in managing and coordinating the practice’s administrative activities. They will supervise the admin team, oversee patient-related processes, maintain accurate records, and ensure that administrative systems run smoothly and effectively. The role requires excellent organisational skills, attention to detail, and the ability to work collaboratively with both administrative and clinical colleagues.

KEY RESPONSIBILITIES:

1. Administrative Oversight

• Supervise the day-to-day work of the administrative team, providing guidance, inspiration and support.
• Coordinate and monitor patient registrations, record-keeping, and medical correspondence including insurance.
• Oversee patient care and delivery of excellent patient service at all times.

1. Appointment & Clinic Scheduling

• Manage and maintain the appointment system to optimise clinical time and patient access.
• Coordinate room allocation for the multidisciplinary team.
• Implement changes outlined by the CQC manager to improve efficiency & compliance.

1. Data Quality & Reporting

• Ensure the accuracy of patient records and coding in line with clinical requirements.
• Ensure Clinical practice software (SEMBLE) fully up to date with latest practitioner

pricing and rate cards.

• Provide supervisions to the team and monitor and report on Quality and Outcomes Framework (QOF) targets and other KPIs.

1. Communication & Patient Support

• Act as a key point of contact for administrative queries from patients and staff.
• Ensure timely and professional handling of calls, messages, and patient requests by

the administrative team.

1. Team Support & Training

• Induct and train new administrative staff in practice systems and procedures.
• Support staff wellbeing and engagement through regular team meetings and

feedback.

• Provide hands-on, visible leadership with a proactive, “can-do” approach that inspires

excellence at all levels.

• Rota’d handling of GPs and MCs , including arrangement of holiday cover. Evening

and weekend out-of-hours cover via rota or redirection

1. Supplies & Resources

• Manage ordering and stock control of office and clinical / non-clinical supplies.
• Ensure office & clinical rooms are prepared daily
• Liaise with suppliers to ensure timely replenishment.
• Budget Management for supplies and orders
• Maintain Supplier Partnerships, contracts and service agreements - ensuring clinical

systems are up to date and master cribsheet on file for ease of appointment bookings

Key Performance Indicators (KPIs)

• Accuracy and completeness of patient data in clinical systems.
• Achievement and maintenance of QOF and other contractual targets.
• Positive patient feedback regarding administrative support by the admin team.
• Timely completion of admin tasks and correspondence.
• Efficient coordination of staff rotas and clinic schedules.