OVERVIEW:

Cyra Beauty, Health and Laser Clinic is a new, physician-led clinic, specializing in premium cosmetic and healthcare services. We deliver advanced skin rejuvenation treatments with a focus on safety and efficacy. From top-of-the-line lasers to our signature non-surgical face-lift, injectables and IV therapy, we perform world-class treatments to improve aging, enhance skin clarity, and sculpt the body.
The Medical Aesthetician delivers safe, effective energy-based treatments and supportive skincare services while providing an outstanding client experience.

SKILLS REQUIRED:

• Outgoing – passionate about working with others.
• Excellent communication skills, including with clients and staff.
• Ability to work in a team environment.
• Hard-working and resourceful with effective problem-solving skills.
• Ability to follow instructions, processes, and adhere to company policies.
• Self-motivated and able to take initiative, holding self to a high standard.
• Excellent organizational skills, able to prioritize & follow through to completion of tasks efficiently and effectively.
• High level of helpfulness towards staff and clients.
• Ability to be flexible and adaptive.
• Optimism & a positive outlook; you are the first face that clients will see.
• General knowledge and use of computers and electronic devices.
• Fluent in English both spoken and written

PHYSICAL REQUIREMENTS

• Prolonged standing; repetitive arm/hand motions; safe lifting up to ~25 lbs (devices/boxes).
• Tolerance for PPE; adherence to infection control and sanitation procedures.

QUALIFICATIONS & EXPERIENCE:

• 2+ years of customer service experience
• At least 1 year working as a laser technician/aesthetician working in a medical aesthetic (or related) clinic.
• Willingness to support front desk.
• Knowledge of non-surgical cosmetic procedures.
• Knowledge of medical-grade skincare (i.e., Dr Zo, Skinbetter Science)
• Proficiency in using EMR software
• Passion for the aesthetic industry and client care.
  Job Types: Full-time, Part-time
  Pay: $18.00-$20.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• Flexible schedule
• Paid time off
• Store discount

Application question(s):

• Why do you want to work in a medical aesthetic clinic?

Experience:

• customer service: 1 year (preferred)
• laser technician/aesthetician: 1 year (preferred)

Work Location: In perso

Product/Service Knowledge

• Participate in continuing education; attend all mandatory trainings/meetings.
• Know all current offers, specials, in clinic incentive contests.
• Aim to understand all clinic services (i.e., what they are, the processes, prices, and frequently asked questions) within the first month of employment

Employee Etiquette

• Timeliness - ready to start shift on time; professional dress code and grooming.
• Enthusiastic, compassionate, and helpful—the first face clients see.
• Communicate proactively; support teammates during busy periods or schedule changes.

Clinical Treatments & Safety

• Perform treatments per protocol (scope based on training/certification) e.g., laser hair removal, fractional C02 resurfacing, RF microneedling, chemical peels, and advanced facials.
• Conduct consultations, informed consent, treatment planning, and pre/post-care counselling.
• Calibrate/operate devices; enforce laser safety (eyewear, signage, controlled access).
• Ensure cleanliness of equipment/machines pre/post-treatment.
• Maintain immaculate room setup/turnover; monitor consumables and treatment inventory.
• Escalate concerns promptly to the Medical Lead (adverse events, contraindications).

Client Care & Outcomes

• Build rapport; set realistic expectations aligned with indications/contraindications.
• Capture/manage standardized before/after photos; complete accurate, timely EMR charting.
• Schedule appropriate treatment intervals; rebook and follow up to support results.
• Handle service recovery with empathy; escalate complex issues appropriately.

Customer Service

• Acknowledge, engage and welcome clients as they are entering the clinic (verbal or non-verbal acknowledgment if you are on the phone).
• Providing exceptional customer service with a respectful and compassionate attitude to all clients.
• Check in clients, ensure consent forms are filled, provide a credit card on file and updated client information, and help clients as needed.
• Check out clients efficiently, and effectively.
• Support with clinic promotional events.
• Answer the phone promptly, with enthusiasm and care.
• Stay on top of staff schedule and timeliness.
• Be conscious of appointment time lengths when scheduling ensuring effective use of clinic rooms, and allowing time for rooms to be cleaned and prepared.
• Ensuring clinic waiting room, entryway, and restrooms are pristine, without clutter or uncleanliness.
• Answer inquiries via phone, email, social media, walk-ins.
• Educate clients about promotions, memberships, services and products as part of client retention strategies.
• Sell retail products to walk-ins and existing clients to complement clinical plans.
• Educating patients when and how to use each product, possible benefits, and reactions they may experience and what that means in their skin health journey.

Documentation, Privacy, & Compliance

• Prepare charts with appropriate consent forms and information for clients.
• Gather required client contact information and referral information such as Full Name, Phone, Email, DOB, Address, CC on file, and how they heard about us.
• Coordinate client messages to appropriate providers; respond promptly to lead inquiries.
• Complete accurate EMR notes and treatment records the same day.
• Follow photo protocols, consent procedures, and device checklists.
• Protect client confidentiality; comply with applicable health, privacy, and advertising standards.
• Participate in audits, incident reports, and continuous improvement tasks.

Product/Service Knowledge

• Participate in continuing education; attend all mandatory trainings/meetings.
• Know all current offers, specials, in clinic incentive contests.
• Aim to understand all clinic services (i.e., what they are, the processes, prices, and frequently asked questions) within the first month of employment.

Clinic Schedule/ Client Calls

• Coordinate client messages to appropriate providers.
• Facilitating financial transactions, through full payment or financing options, in person, online or over the phone across multiple payment types (ie, cash, debit, credit)
• Handling client’s inquiries and resolving issues promptly and professionally.
• Providing feedback on marketing materials and strategies to enhance outreach efforts.
• Participating in the team meetings to share insights and strategies for improving sales performance
• Book new/returning clients by phone/in-clinic; call forevents and promotions.
• Strengthening/building partnerships with providers/businesses in the community.
• Manage email lists; send promotional emails/newsletters and respond to queries.

Facility

• Clean desk and waiting area (dust, arrange brochures, arrange skin care.
• Stock retail shelves and control inventory.
• Abide by client confidentiality requirements.
• Stock desk with supplies.
• Support with cleaning (vacuum, mop, wipe counters, garbage, etc.) and stocking treatment rooms (gauze, syringes, etc).
• Ensure garbage is only thrown out in the designated area.

Supporting Providers

• Checking in on clients who are waiting for a service (i.e., conversing, ensuring they are comfortable, offering water, etc).
• Keep waiting room/entryway/restrooms spotless; stock retail shelves; control inventory.
• Support treatment rooms (stocking gauze, disposables, etc.); assist with basic clinic cleaning.
• Bring clients to rooms when providers need support or are behind schedule.
• Prep charts/clients (photos, numbing per protocol, consents).

Client Payments

• Taking and processing payments, providing invoices, applying promotions to prices through EMR, and taking cash payments in person.