Job Title: Medical Agency File Handler
Location: Sharston, M22 4SN
Salary: £21,156 to £26,333.31 per annum
Job type: Full time, Permanent

ABOUT US:

Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 6,500 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.

THE ROLE:

Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. Our specialist team make a real difference to injured peoples’ lives, through our passion for client care
We currently have a full-time vacancy for a Medical Agency File Handler to join our vibrant team of 64 people, providing excellent customer service in a fast-paced environment.
Your role will be to liaise with legal professionals and our injured clients and various experts/suppliers to arrange appointments, obtain reports and invoices. We also obtain medical records and arrange treatments and investigations. You will be responsible for ensuring all obtained documents are compliant and meet our high standards. Once fully trained, you will take ownership of your own client files, ensuring the cases are progressed effectively.

RESPONSIBILITIES:

• Instructing experts to provide reports on behalf of a Solicitor and keeping open and effective communication regarding appointments, reports, and information.
• Obtaining medical records from hospital trusts, GP’s surgeries, and other healthcare providers.
• Sourcing suppliers, arranging rehabilitation appointments and investigations.
• Obtaining quotations and invoices from experts and rehabilitation providers.
• Providing breakdowns of agency work and anticipated disbursements to Express Solicitors in-house cost team obtaining invoices and chasing payments.
• Quality checking, processing incoming mail and expert reports into our case management system.
• Accurate recording of time expended in various activities on our case management system.